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Customer Reviews Collected from hp.com |
HP - 564XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.1
Rating breakdown 2,261 reviews
5 Stars
1,449
4 Stars
243
3 Stars
129
2 Stars
115
1 Star
325
80%of customers recommend this product.
(
1,148 out of
1,429)
Customer Reviews for HP - 564XL High-Yield Ink Cartridge - Black
Posted by: Honeyb7931
from Sacramento, ca
Verified Purchase:Yes
This cartridge is dry. I was disappointed when I installed this cartridge and I was getting very light coverage of ink on my print out. I checked the ink and it said it was full, but for some reason it’s not printing dark black ink as it should. I replaced it with another cartridge that was low on ink, and it worked fine. Don’t know what is wrong. Just disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Dholtby
Verified Purchase:Yes
Quality and ease of use are awesome. However, for the amount of ink contained in HP cartridges, they are incredibly over-priced. Ink prices will definately be a major point of consideration in any future printer purchases.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Debduhon
from Sulphur, LA
Verified Purchase:Yes
I was hoping buying the ink cartridge from you would be better quality. Doesn’t work
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, September 27, 2021
Hi Deb,
I am sorry that your cartridge isn't working properly. That sounds frustrating.
You have the option to look into replacing it. You can find step by step instructions for returning it at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that your cartridge isn't working properly. That sounds frustrating.
You have the option to look into replacing it. You can find step by step instructions for returning it at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DRHall senior
Verified Purchase:Yes
Your products appear new but indeed are old and some are not the quality they should be made at.
Response from hp.comBy Mary Chris, HP Care, September 30, 2021
Hi,
I'm sorry you're feeling that this is the case. We do endeavor to provide you with the best products we can.
If we fall short and it appears that poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry you're feeling that this is the case. We do endeavor to provide you with the best products we can.
If we fall short and it appears that poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: CNW FL
Verified Purchase:Yes
For some reason I have had lots of trouble with this refill. I have to play with the cartridge to get it to work.
Response from hp.comBy Mary Chris, HP Care, October 14, 2021
Hi there,
I am sorry that you got a cartridge that doesn't work well. Unfortunately, that happens sometimes and it can be very frustrating.
I'm assuming that you meant replacement rather than refill (since when you get it from the HP Store it should be an original and not a refill). If it was a refill, that could be the problem. Quite often the refilling process will damage the cartridge making it not function or will cause various problems during its usage.
Please return it to us. Instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that you got a cartridge that doesn't work well. Unfortunately, that happens sometimes and it can be very frustrating.
I'm assuming that you meant replacement rather than refill (since when you get it from the HP Store it should be an original and not a refill). If it was a refill, that could be the problem. Quite often the refilling process will damage the cartridge making it not function or will cause various problems during its usage.
Please return it to us. Instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ClaudiaM
from Medford, OR
Verified Purchase:Yes
Only way I buy my printer ink cartridges. Please keep the bundles coming.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: TVitolo
Verified Purchase:Yes
Is this used ink? Copies are not clear and sharp. Very disappointing.
Performance
1
Response from hp.comBy Mary Chris, HP Care, October 19, 2021
Hi,
I regret the inconvenience for you, but it is not likely that the cartridge is at fault.
It is probable that the printhead inkjets are clogged. There is a cleaning routine available from the printer's menu that you can use to clear out the inkjets. The routine might need to be run more than once to clean out the clogs completely and get the ink flowing freely again.
This sort of thing can happen when the printer is turned off without using the power button. While it is a good idea to shut the printer down between uses, it is very important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the printhead inside the printer is protected from excessive drying which leads to clogging of its tiny inkjet nozzles.
Mary Chris
HP Care
hp.com/support
I regret the inconvenience for you, but it is not likely that the cartridge is at fault.
It is probable that the printhead inkjets are clogged. There is a cleaning routine available from the printer's menu that you can use to clear out the inkjets. The routine might need to be run more than once to clean out the clogs completely and get the ink flowing freely again.
This sort of thing can happen when the printer is turned off without using the power button. While it is a good idea to shut the printer down between uses, it is very important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the printhead inside the printer is protected from excessive drying which leads to clogging of its tiny inkjet nozzles.
Mary Chris
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Tammy11
from Coal Valley, IL
Verified Purchase:Yes
So far I am happy with this printer. It does everything I need it to do.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com