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Customer Reviews Collected from hp.com |
HP - 564XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.1
Rating breakdown 2,261 reviews
5 Stars
1,449
4 Stars
243
3 Stars
129
2 Stars
115
1 Star
325
80%of customers recommend this product.
(
1,148 out of
1,429)
Customer Reviews for HP - 564XL High-Yield Ink Cartridge - Black
Posted by: JAFoster
from Sevierville Tennessee
Verified Purchase:Yes
Great purchase no problems. Good quality when prints.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mill's Spec
Verified Purchase:Yes
Very easy, economical & rewarding using brand name products>
Written by a customer while visiting hp.com
Posted by: Mordechai
from New Jersey
Verified Purchase:Yes
Doesn’t work. Dry right out of the box. Unable to get refund. Buyer beware
No, I would not recommend this to a friend.
Response from hp.comBy Amanda, HP Care, January 10, 2022
Hello Mordechai,
Sorry, you received a dry ink cartridge. It must have disrupted your printing plans. I hope to help you resolve this issue.
Sometimes, cleaning the printhead or copper contacts helps. Unplug and plug back in your printer to an energy source. That also can work as a remediation tool.
If these do not help, I recommend you contact support. I am not sure why you were told you couldn’t return the cartridges, but here is the return policy: store.hp.com/us/en/cv/returnsandexchanges.
Sorry, you received a dry ink cartridge. It must have disrupted your printing plans. I hope to help you resolve this issue.
Sometimes, cleaning the printhead or copper contacts helps. Unplug and plug back in your printer to an energy source. That also can work as a remediation tool.
If these do not help, I recommend you contact support. I am not sure why you were told you couldn’t return the cartridges, but here is the return policy: store.hp.com/us/en/cv/returnsandexchanges.
Written by a customer while visiting hp.com
Posted by: pipi
Verified Purchase:Yes
good product. serves our pupose. delivery was quick
Written by a customer while visiting hp.com
Customer Rating
1
HP 564XL High Yield Black Original Ink Cartridge
on December 28, 2021
Posted by: Katie71
from Rehoboth Beach
Verified Purchase:Yes
This time 564XL Black cartridge was a dud. The HP printer accepts it and it looks as if it is filled with black ink, but the printer won't print black. Plus the outside of the cartridge did not have the over wrapped white paper on it.
Response from hp.comBy Amanda, HP Care, January 18, 2022
Hello there Katie,
It sounds like you are experiencing a challenge getting the cartridge to work. I empathize with this experience.
I noticed that you mentioned it was not wrapped properly. This could mean a damaged or defective cartridge. I would recommend exchanging the cartridge. Without more details, it is difficult to pinpoint why the black cartridge is not printing while full.
Here is the site for returns. Instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges returns.
It sounds like you are experiencing a challenge getting the cartridge to work. I empathize with this experience.
I noticed that you mentioned it was not wrapped properly. This could mean a damaged or defective cartridge. I would recommend exchanging the cartridge. Without more details, it is difficult to pinpoint why the black cartridge is not printing while full.
Here is the site for returns. Instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges returns.
Written by a customer while visiting hp.com
Posted by: Bettybird
Verified Purchase:Yes
HP products have always served me well. HP is quality we can depend on.
Written by a customer while visiting hp.com
Posted by: P73s
from Utica NEW YORK
Verified Purchase:Yes
Needed an ink cartridge in a hurry, this was the place to go.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lesa10
Verified Purchase:Yes
The cartridge works, since the original did not. Where is my refund?
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com