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Customer Reviews Collected from hp.com |
HP - 564XL High-Yield Ink Cartridge - Black
Average Customer Rating:
4.1
Rating breakdown 2,261 reviews
5 Stars
1,449
4 Stars
243
3 Stars
129
2 Stars
115
1 Star
325
80%of customers recommend this product.
(
1,148 out of
1,429)
Customer Reviews for HP - 564XL High-Yield Ink Cartridge - Black
Posted by: AR from Tucson
Verified Purchase:Yes
It was defective, would not print. I tried all your solutions to no avail. Your robot chatter had limited choices and kept me going over and over my attempts tp explain it was defective. Now my printer does not work.
The photo cartridge I ordered is still unopened.
A total waste of time and money.
The photo cartridge I ordered is still unopened.
A total waste of time and money.
Response from hp.comBy Amanda, HP Care, February 18, 2022
Hi there AR,
I am so sorry you didn't connect with customer support professional. I understand your feelings about the bot suggestions. You are a valued customer at HP. We want you to speak to an actual HP professional at www.support.hp.com/us-en/contact-hp/. I also don't want you to think you are out of money on this purchase. It can be returned at www.hp.com/us-en/shop/cv/ReturnsandExch.Ianges?id=page-return-exchange-policy/. I hope we can turn this situation around for you.
Amanda
HP Care
www.hp.com/support/
I am so sorry you didn't connect with customer support professional. I understand your feelings about the bot suggestions. You are a valued customer at HP. We want you to speak to an actual HP professional at www.support.hp.com/us-en/contact-hp/. I also don't want you to think you are out of money on this purchase. It can be returned at www.hp.com/us-en/shop/cv/ReturnsandExch.Ianges?id=page-return-exchange-policy/. I hope we can turn this situation around for you.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Mrclean11
from PA
Verified Purchase:Yes
Easy to install and quality of the ink. Double sided printing always turns out great.
Performance
5
Written by a customer while visiting hp.com
Posted by: BevW
from South Bend, IN
Verified Purchase:Yes
The Quality of the ink is excellent, but the amount of ink is is very low for the amount of money paid
No, I would not recommend this to a friend.
Features
3
Performance
5
Written by a customer while visiting hp.com
Posted by: Charlis
Verified Purchase:Yes
The cartridges don’t meet the quantity of pages that it advertising stated.
Sorry, that’s my finding
Sorry, that’s my finding
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from New York, NY
Verified Purchase:Yes
The quality of this ink is awesome. There is no other retailer that I would purchase my ink cartridges from. The quality of HP 564XL cannot be duplicated by anyone else.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: Bassaceinaz
from Arizona
Verified Purchase:Yes
Purchase of ink cartridges useless because printer stopped functioning before they could be used
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Amanda, HP Care, March 13, 2022
Hello there,
It appears your printer is having technical issues. If that is the case, contact us at www.support.hp.com/us-en/contact-hp/. If the printer cannot be repaired, we accept returns for cartridges. Go to www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/. You can review the policy and start a return online at this site.
Amanda
HP Care
www.hp.com/support/
It appears your printer is having technical issues. If that is the case, contact us at www.support.hp.com/us-en/contact-hp/. If the printer cannot be repaired, we accept returns for cartridges. Go to www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/. You can review the policy and start a return online at this site.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Dumass
from York Nebraska
Verified Purchase:Yes
I love the ink but one problem I don’t have that printer anymore. I really like to return the ink, but don’t know how. Ink is unopened
Performance
5
Written by a customer while visiting hp.com
Posted by: Paulndebie
from CA
Verified Purchase:Yes
I have an older printer, so it's important to know that I can get original ink cartridges for replacement when needed. The site is easy to navigate and use. Very good experience.
I would recommend this to a friend!
Written by a customer while visiting hp.com