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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Best in the West
on April 17, 2014
Posted by: HillBillyHigh
Small business owner (sole proprietor) and have used T Tax Home and Business for 10 yrs without program problems. Everything is so complete and understandable that T Tax help has been used only one time and it resolved my problem promptly.
What's great about it: Leads one through all complexity. Doesn't waste time duplicating data entries. Enter once and it goes everwhere needed
What's not so great: Everything has to be downloaded and updated. Find a way so I can just buy a program and go.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super In Person Support
on April 17, 2014
Posted by: Tikay
Overall it TT was great. It definitely helped me with the hassle of what forms exactly do I need to fill out. Special thanks to online/in person support where I did screen share. It helps me explain to them where exactly I got hang up. They were able to pinpoint where I needed to go to solve the issue. On top of that, they did not leave me until the issue that I called was resolve. I was able to e-file. One suggestion I`d like to make is to return that smal screen where I would know where am I in the tax preparation process. At one point, when i could not get the answers I needed, it felt like that I was forwever in the Turbo Tax process.
What's great about it: I like the screen share portion. Shared the screen with TT expert shortened the time it took me to explain why I`m stuck
What's not so great: Not knowing the status of my tax prepration. The old form with small screen to let you know where you are will help.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great year!
on April 17, 2014
Posted by: enter4285
I love Turbo Tax! I have used it for many years. I find their customer service very helpful and the product itself flawless. There is a real assurance when purchasing audit defense as we do our own taxes.
All in all super product, people that gives is worth the money. (Which is cheaper than hiring an account!)
What's great about it: help with rejections for silly reasons
What's not so great: help center needed to print state only
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth, Easy, Expensive
on April 17, 2014
Posted by: NotaTaxGuy2
Easy to find, input, print; everything to make a disagreeable job easier to do. Clear short informative answers within each step of the program were very helpful - I didn't need to go outside of the information provided even once this year. Very well done.
What's great about it: Really easy to navigate.
What's not so great: Pricey.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Where is my state return
on April 17, 2014
Posted by: Joecasserly
Seems to me that I didn't understand how to fill out my state return. I thought I anwsered everything. What do I do now?
confused and waiting!
What's great about it: Very thorough but you left me wondering what happened to my state return
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of navigation
on April 17, 2014
Posted by: NoNeedForCPA
Highly recommended program that covers all common and uncommon Tax situations. Calculations are done for you.
Detailed schedules for you to refer to across subsequent years.
Updated tax breaks/laws. Extensive explanations to facilitate accurate filing.
Detailed schedules for you to refer to across subsequent years.
Updated tax breaks/laws. Extensive explanations to facilitate accurate filing.
What's great about it: Updated tax deductions, Detailed organization, Explanations of unfamiliar deductions/expenses/income
What's not so great: Editing requires going through entire subsystems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but Some Frustration
on April 17, 2014
Posted by: TheSignGuy
The over all experience was good. I feel that I found all the business information I needed to submit my taxes. When I submitted my federal return I inadvertently entered my AGI from the State return. On looking for help in undoing this I found nothing helpful on the help site. Many answers were wrong. I had to wait until the submission was rejected and then could resubmit the return with the correct AGI from 2012.
I will use Turbo Tax next year
I will use Turbo Tax next year
What's great about it: Walked me through the tax process, Offered detail explanation when needed
What's not so great: Help system was frustrating and some answers were plain wrong
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not so good this year
on April 17, 2014
Posted by: silver9top
Every year I get tripped up in the same place ... Business Income and Expense and Farm Income and Expense. I start putting in the data for Business only to find out ... ooops it goes into farm, and then I can't get back to the place I put information in erroneously to get it back out. Leads to inputting information twice which really makes a mess.
Written by a customer while visiting turbotax.intuit.com