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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Early Concerns but Eventual Resolution
on February 11, 2014
Posted by: mykuma
from Fullerton, CA.
I have used Turbo Tax for many years. I never found it absolutely perfect but fairly user friendly. It seems to get a little better each year but it does make a few mistakes that I have to go back and correct. This year the software picked up some erroneous information from a 1098 form which required me to fill out an "explanation statement". I joined a chat session and after 2 hours of no resolution I was transferred to a CPA. He called me on the phone and gave me a higher comfort level that it would all work out. He assured me the form was only a worksheet and would not jeopardize my return. He was very helpful. I will continue to use Turbo Tax since I see nothing better available.
What's great about it: Simple language, good instructions
What's not so great: My version (Home and business CD) had a few issues with auto-fill on some forms.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tech support
on February 11, 2014
Posted by: BrothaBucks
from Los Angeles
Sometimes forms leave ghost and can't be deleted.
What's great about it: Interview is complete. It explains everything
What's not so great: Deleting Forms and Tech isn't that knowledgeable.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on February 11, 2014
Posted by: EddieK63
Thanks Turbo tax for making taxes easy!
What's great about it: Easy, fast, and accurate
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SIMPLE AND QUICK
on February 11, 2014
Posted by: CYD711
from NEW YORK, NEW YORK
I found the process quick and simple. It took less than 15 minutes to prepare the form usnig last years basic data.
What's great about it: RE-REVIEW BEFORE ACTUAL FINAL SUBMISSION
What's not so great: Help tab did not work well
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on February 11, 2014
Posted by: OhForPetesSake
I am disappointed in the fact that this program does everything to encourage an electronic filing when I really wanted to mail in my state taxes.
What's great about it: Easy Format
What's not so great: Did NOT receive a free State File.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always reliable
on February 11, 2014
Posted by: S2far
from Toledo,Ohio
became a widow this year, learning to deal with estate and new business and lawyers, turbotax was one thing I COULD count on being able to figure out hot how to do by myself JUST LIKE ALWAYS!
What's great about it: been using it for 20 years
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
10 year usage
on February 11, 2014
Posted by: Vjjkhmc5
from Sumter, SC
Overal review would give a 9. Area of interview needs to be speedier.
What's great about it: accuracy of program
What's not so great: some areas take to long on interview
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on February 11, 2014
Posted by: GregorM
from NM
It went well for us this Tax season especially with retirement and SS and the Deductions for business use of the home.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com