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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Right Way with Turbo Tax
on April 15, 2014
Posted by: jrturbouser
I have tried other income tax return programs. Went back to store and bought Turbo Tax. No questions left unanswered. I would never use another program. Turbo Tax, all the way to the IRS.
What's great about it: 100% satisfied.! Program knows every question I need to answer!!
What's not so great: None
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Summary
on April 15, 2014
Posted by: wlong2
Most items work really well and are easy to understand. Particularly like using it's deductible for in kind donation. Finding the location to enter information into form 1040 box 29 is entirely to difficult. I probably waited over an hour using on line help and then trying the results to finally locate where to put the information that was included in income on my w-2 from my S-corp. This really needs to be addressed as it has been a problem for the last 2 year.
What's great about it: Easy to use. The interviews for the most part worked well
What's not so great: 1040 Box 29 was entirely to hard to find the location to enter the amount
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Works for Fed and State, FAILS on local taxes
on April 15, 2014
Posted by: Anonymous
I've used TurboTax for almost 20 years, and it peaked in usability a few years ago. Today the interface is a bit slicker, but by now the eccentricities SHOULD have been ironed out.
Printing is a complete hassle. If you're like me, you live in mortal fear of picking up a stack of Fed, State and several municipality returns and trying to separate them without mixing up pages. The printing process helps out in no way whatsoever.
Ideally, you would be prompted to print each return individually, and not have to backtrack if you want to first print your filing copy and after that another "for your records". Mixing in the "save to computer" option only makes things worse, as you find you're "finished" without having printed ANYTHING on paper. There is a HUGE margin for improvement.
City taxes are another area where T.T. falls apart. I had multiple W2s for 2013, but only one of them had income that applied to a particular city, Pontiac, Michigan. By the time I had completed the "step-by-step" process, EVERY W2 had its income attributed to Pontiac, and I was expected to pay several hundreds of dollars in city tax, EVEN THOUGH the tax had been deducted from the appropriate employer before I was even paid. This information had been entered via the W2 entry, but was ignored by T.T.
I had to dig through the worksheets to find a simple little box that marked each employer "excluded" from city tax- a box that could easily have been taken care of by the step-by-step process. NOW I can get my $10 refund rather than pay $250 in unnecessary tax.
What's great about it: Federal and State work reasonably well
What's not so great: Printing is a convoluted mess, local tax programing is incomplete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good experience
on April 15, 2014
Posted by: TeamMac
I have used Turbo Tax for 4 years now. It has been easy and even though I owe money each year it's never as bad as I think it's going to be.
What's great about it: it's easy and user friendly
What's not so great: IRS is not a fun date.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is a faithful yearly friend
on April 15, 2014
Posted by: HappyTTUser2014
Have been using Turbotax for about 16 years. It is a faithful yearly friend. I've never been audited, but purchase the audit protection anyway, just to make sure we are covered.
What's great about it: business expense section has a great guide
What's not so great: wish they would eliminate the state filing fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good program
on April 15, 2014
Posted by: geo13
why not make a condensed version for the tax payers records?
What's great about it: ease of use
What's not so great: uses a lot of paper
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
errors
on April 15, 2014
Posted by: kentwood64
I make changes to business and personal data but the refund or total at the top never changes. Horrible...
What's great about it: easy
What's not so great: wont recalculate
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to use
on April 15, 2014
Posted by: OkieRD44
Appreciate the reviews that helped me not miss anything or correct mistakes.
What's great about it: Made sure I didn't miss anything!
What's not so great: None
Written by a customer while visiting turbotax.intuit.com