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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
2013 Taxes Done
on April 15, 2014
Posted by: PaulGCVW
This is year number 7 of using Turbo Tax and it has not failed me yet.
What's great about it: Error Checking, Audit Protection
What's not so great: None that I know of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Needs Help
on April 15, 2014
Posted by: DenRach
Because we are military, I had to pay the extra money for two states. Unfortunately, one of the states will not print the correct forms and supporting documents. I need Virginia 763-S and all supporting documents but when I go to print all that prints is the instruction page. This is very frustrating. I feel like I was short changed. I will definitely think twice next year about which tax software product to purchase.
What's great about it: Fairly straight forward and easy to use.
What's not so great: Virginia 763-S and supporting documents will not print.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Has the world gone mad???
on April 15, 2014
Posted by: GHolmes
The world has gone mad with this FLAT display (call it stuff)!
I had 4 others look at the screens and ALL had trouble reading them.
I have been using TurboTax from day one, howefver if TTax 2014 has same look as this I WILL canclel my membership.....
I had 4 others look at the screens and ALL had trouble reading them.
I have been using TurboTax from day one, howefver if TTax 2014 has same look as this I WILL canclel my membership.....
Also why the long delays when navigating between some of the sections? There was NO indication of activity, however it finally would complete whatever was going on.
What's great about it: Typical thoroughness'
What's not so great: Excessive eye strain and headaches trying to read the screen
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Difficult to use, had to download Business & Home
on April 15, 2014
Posted by: DavidYennior
Wish there was a person to call instead of the simple help FAQs.
What's great about it: Better than doing it by hand, filing is easy
What's not so great: No instructions, some confusing procedures, had to go to the help pages
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustrated
on April 15, 2014
Posted by: dweebert
For my basic taxes, does fine, but more complex taxes, handling trusts, etc., needs more coverage.
What's great about it: Like being able to bounce between forms and guide
What's not so great: Some subjects need more coverage/explanation
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
good product but bugs in Home&Business
on April 15, 2014
Posted by: JeffNeds
Used it for years love it easy to use. Home & Business has a few bugs. This is the 2nd time won't let me e-file my state return. When window to pay for e-filing opens it says the session is timed out.
What's great about it: easy to use very helpfful
What's not so great: Used it for years 2nd time won't let me efile state
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
convenient
on April 15, 2014
Posted by: hring
I had a unusal circumstance and i couldnt find the answer in your "help" area. It was unique, but I had to search different resources to get help and it slowed my filing process down. All and all, this is my second year using turbo and I do enjoy the format.
What's great about it: easy to navigate through
What's not so great: some tax questions were not addressed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
glitches
on April 15, 2014
Posted by: OldBlevins
Caught two problems with TT. 1. Trying to enter shared cost of energy saving equipment (high efficiency hot water). TT referred me to Line 8 of Form 5695. This is the wrong line. TT would not calculate the correct ($150 total) deduction if actual costs inserted. Manually doing Form 5965 results in $150 credit. 2. TT did not automatically fill in the deduction for contributions to federal retirement plan under MA tax Form 1. Incorrectly only counted Medicare taxes withheld. Did not add in contributions to CSRS retirement plan, which would result in maximum deduction of $2000. TT auto fill resulted in less than $2000. Had to go into Forms and correct the form manually to get the proper deduction.
What's great about it: easy to enter via questions
What's not so great: don't know if Turbo Tax is getting it right. Hard to correct known errors.
Written by a customer while visiting turbotax.intuit.com