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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Great Product!
on December 29, 2014
Posted by: taxesyuko
Even though I don't like to do taxes Turbo Tax was such a great help. I didn't feel like an idiot when I needed help, assistance was available. Thanks so much for a great product!
What's great about it: User friendly
What's not so great: I don't like doing taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Desktop version is SLOW
on December 29, 2014
Posted by: mattsilbert
I'm downloaded "TurboTax Home & Business 2013" for use on a Mac running OS 10.7.5 (with 2.5 GHz Intel Core i5 processor and 4 GB of memory.)
I've never seen any software run this slowly on this computer. Every click or entry resulting the proverbial spinning beach ball for several seconds.
What's great about it: got the job done
What's not so great: slow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Outstanding
on December 27, 2014
Posted by: DrEJC
I have been using TurboTax for years. The software has made it possible for me to complete my own taxes and thus save me money while empowering me to better manage our finances. Quicken and TurboTax are must own software for all professionals.
What's great about it: Easy to use and helpful
What's not so great: None
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Product
on December 23, 2014
Posted by: AtlantaFan
Turbo tax is user-friendly and comprehensive. I have used the product for several consecutive years and I get a consistently great experience. I especially like the guidance through the possible deductions.
What's great about it: User friendly; Guidance, reminders, and importing from previous year are great.
What's not so great: No cons...
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Excellent Service
on December 18, 2014
Posted by: Scribey1
I like TurboTax. Used it for years.
What's great about it: Great telephone support, easy computer program
What's not so great: Computer asked if I wanted to e-file long after it was too late. That confused me.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Best for Deceased Individual
on December 15, 2014
Posted by: msp35
I've used Turbo Tax for over 30 years. As far as I'm concerned, it is, and always has been, the absolute best tax preparation software available to consumers on the market.
But this year I had to prepare and file my deceased mother's tax return for 2013. While the software automatically provided Form 1310-Statement of Person Claiming Refund Due a Deceased Taxpayer, It did not show complete instructions for the form. Nor did it provide instructions for filing the return to make up for the information omitted. As a result, I received a notice from the IRS asking for additional information.
While I'm sure 99% of Turbo Tax users are not preparing tax returns for deceased taxpayers, if the software holds itself out as being able to complete such a return, then it should be thorough in explaining all the requirements for Form 1310, which I admit are very confusing, now that I have printed off a copy of the form from the IRS website. At a minimum, there should be a disclaimer statement on the Filing Instructions sheet, with reference to sources of further information that should be consulted.
Additionally, I did not find much, if any, guidance in completing income and deduction forms for deceased taxpayers. An good example is Income in Respect of Decedent (IRD). When the Taxpayer information is gathered at the very beginning of the tax preparation software, and the box for DECEASED has been checked, then preparation instructions that follow in either the step-by-step or individual completion sections should be modified to address the topics relevant to the deceased status.
Any other year, my rating would have been a 4 or 5.
What's great about it: Ability to review and complete individual sections of tax return instead of using the step-by-step method
What's not so great: Not well suited to returns for deceased individuals
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on December 15, 2014
Posted by: adastra
I like the simple approach which makes this software easy to use.
What's great about it: i have used trubo tax for many years and am a believer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Sixth Year in a Row Giving me Outstanding Results!
on December 8, 2014
Posted by: Parky1
I have been using TurboTax for personal income tax filing since 2008 and it has kept up with the inevitable legislative and IRS rulings that continue to tighten the screws on how we file. Our situation is complex in that we have jobs, we have a sole proprietor business and we have a farm. We also have income from an estate settlement and we have a rental unit. All of these used to be a nightmare when I did the forms myself. We finally moved to TurboTax and have not looked back. After sorting my shoebox of receipts and other input it only takes a day to get all the data in and the forms out for efile or mail. The best tool I know to assist in federal and state tax returns.
What's great about it: Cover all that I need for Personal, Sole Proprietor, and Farm
What's not so great: Some errors emerge that cannot be traced. Help is not much help in that it is all by Q&A wthout phone numbers.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com