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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
finally finished
on February 28, 2014
Posted by: tucsontwizzler
from Phoenix, AZ
I have been using Turbo Tax for at least 6 years and love it.
What's great about it: easy to use
What's not so great: takes a while
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASE OF USE
on February 28, 2014
Posted by: AZOFFICER
from AVONDALE, AZ
I HAVE BEEN USING TURBO TAX FOR 10 YEARS AND LOVE HOW SIMPLE IT IS TO USE. I LIKE THAT EVERY YEAR IT GETS EASIER TO USE AND IT IMPORTS MY PREVIOUS RETURN TO MAKE THE PROCESS GO EVEN FASTER.
What's great about it: VERY EASY TO USE AND WALKS YOU THROUGH YOUR RETURN STEP BY STEP
What's not so great: NONE THAT I HAVE ENCOUNTERED
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
YOU MUST PAY
on February 28, 2014
Posted by: auntyglo96712
from hawaii
Ive used turbo for ever and this is the first time I had to pay first. No matter what i did, it would not allow me to choose (take from my refund) or file electronically, UNTIL......I paid by credit card, then it worked. I'm really disappointed with you Turbo.
What's great about it: Good deductions
What's not so great: Won't work unless you fork over the money
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Improvements!
on February 28, 2014
Posted by: wabisabi
from Los Angeles, CA
Have used TurboTax for years now! Love the convenience and cost of the program and e-filing! 2013 software improvements made this year easier than ever, plus live telephone assistance from fast and friendly tax experts took the pain out of having to wait for long call-backs from previous years.
What's great about it: Easy to find tax answers and excellent and speedy customer service
What's not so great: Difficulty accessing software file (technical glitches in program)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
wish I did this long ago
on February 28, 2014
Posted by: GermanPete
from Woburn ma
what a sinch more people should do this. very professional
What's great about it: very easy
What's not so great: one
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
WOW >>> Refund Huge
on February 28, 2014
Posted by: honeysmonyspent
love it so better than jh last year tripled my refunds
thanks turbo tax
thanks turbo tax
What's great about it: easy
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Software Glitch Cost Me Hours
on March 1, 2014
Posted by: Ellisprime
from Salt Lake City, UT
I have used Turbotax for many years without a problem.
This year I I found a software glitch that cost me hours. I completed my taxes in the online business version, but imported info from previous years couldn't be overridden. This caused an error that would have gotten the return rejected.
I ended up having to download the desktop version, and the completed 2013 file couldn't be imported. (The desktop version can only import 2012.) I had to re-enter all of my info from the beginning.
What's great about it: Imports info from previous years
What's not so great: Some of the imports can't be overridden
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Issues, issues, issues
on March 1, 2014
Posted by: Serene1
from Northern California
While I've always found Turbo Tax user-friendly, and I feel I always get the maximum refund, this year for some reason both of the returns I prepared (mine and my daughter's) were unable to be filed electronically, which I find a major pain the the tush, since I was able to efile for the last several years with no problems. Sigh.
What's great about it: Walked me through all of the forms
What's not so great: Problems with eFiling
Written by a customer while visiting turbotax.intuit.com