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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
EL PASO TX
on March 2, 2014
Posted by: GrandmaQ
from El Paso, TX
EASY TO FALLOW, STEP BY STEP INSTRUCTIONS IN EVERY FIELD.
THE BEST PART IS THAT IF YOU MAKE A MISTAKE, IT WON'T LET YOU MOVE ON UNTIL YOU GO BACK AND CORRECTED.
WE HAVE BEEN USING TURBO TAX FOR OVER 5 YEARS.
NOT ONE PROBLEM IN THE LAST 5 YEARS.
NOT ONE PROBLEM IN THE LAST 5 YEARS.
What's great about it: GREAT PRODUCT
What's not so great: NO PROBLEMS
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Needs a few small improvements
on March 2, 2014
Posted by: MagicJohnson
from Corrales, NM
I like TurboTax. I've used it for years. It keeps getting better.
I will say that there were a couple of things that I think need to be addressed. First of all is speed. I think that it should be able to calculate faster. I am running on a very fast machine and TurboTax can be sluggish.
Another problem. I ended up doing 2012's return in 2014 along with my 2013 return. There were a few problems at the end where TurboTax didn't or couldn't address something due to the date.
Lastly. A pretty specific problem. I had an instance in 2012 where I moved. The company ended up shutting down 2 months after the move. When doing the taxes it was hard to understand whether or not TurboTax was going to let me take into account that I met an exception for the "time test" as it pertains to deducting moving expenses. It was unclear. Maybe there should have been a question that asked me whether or not I met any of the exceptions. In this instance I met the exception because I was involuntarily separated from my job through no misconduct of my own. I had to research tax law to figure that one out. Turbotax asked at one point if "I expect to be employed for 39 weeks" or something like that. The fact that it was in the present tense made it ambiguous. Maybe look into that.
What's great about it: organized. gets better each year.
What's not so great: somewhat slow. needs to pay attention to current date for some things. needs to be more clear in some instances-pertaini
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 boland
on March 2, 2014
Posted by: BethBoland
from cincinnati, OH
love it.
What's great about it: it has quick clarification to specific lesser-known issues
What's not so great: you cant look back at previous sections while you are working on a future page
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Maine income tax return
on March 2, 2014
Posted by: c2edwards
from Maine
Over the years I have been pleased with the ease of using Turbo Tax until this year.
My e-filed return to the State of Maine was "accepted" but my refund is being withheld up to 12 weeks pending manual review by a tax examiner. I feel Turbo Tax had a problem with Schedule PTFC and as a result my refund is being held up.
I feel Turbo Tax should refund my state e-filing fee. I would have done better mailing a hard copy to the State of Maine for the cost of the stamp. Next year I will mail my state return.
What's great about it: easy to transfer data from Fed return to Maine
What's not so great: problem with Schedule PTFC in Maine
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
DONE!
on March 2, 2014
Posted by: CurvesGirlLinda
from Canton, GA
Simple questions walked me through every scenario. I own a small business and even my 1099s and W-2s are DONE!
What's great about it: Simple questions walked me through every scenario.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on March 2, 2014
Posted by: bfregon
from Sleepy Hollow, IL
I've been using Turbo Tax for several years and would recommend it to personal or business owners
What's great about it: Very fast and I feel it was thorough
What's not so great: The software is a tiny big laggy, but nothing major
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Wish I Could Have Gotten a Refund
on March 2, 2014
Posted by: Bones70
from Greenbelt, MD
I was hoping to have some financial relief, in the way of a refund, after having a pipe burst and flood damage in my home during 2013. Unfortunately, I could not qualify for that based on the questions I answered. Now I have to pay MORE taxes on top of the home damages I'm still paying for.
What's great about it: It helped me navigate most of the complicated situations.
What's not so great: Some questions were confusing and I'm not even sure if I answered them right. I ended up having to pay MORE taxes!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
farmers beware
on March 2, 2014
Posted by: farmersb
from belen nm
if you are a farmer and do not pay quarterly estimated taxes, then watch out. the package does not take this into account and will always charge you a penalty. thus you can not efile and must mail in your returns.
What's great about it: many good pros, thorough step by step, very useful
What's not so great: not for farmers that do not pay estimated tax
Written by a customer while visiting turbotax.intuit.com