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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Complicated Tax Prep Made Easy
on March 2, 2014
Posted by: TAJO
from Wisconsin
My family has multiple W2s, multiple self-owned businesses, kids and a house, so Turbo Tax helps keep us get through everything and usually rewards us with a sizable deduction. We are confident in the product and have used it for many years now. We appreciate that it cooperates with It's Deductible.com. An improvement might be for the program to remember which sections are applicable year after year and ask an overall question if that section applies rather than answering each specific question with a "no" every year (we don't own a farm or have foreign taxes for example). We'll continue to use the product for the foreseeable future.
What's great about it: Easy to navigate, easy to understand, refund amount tracker up on top
What's not so great: Sometimes a lot of inapplicable questions
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on March 2, 2014
Posted by: difficult7
from Philadelphia
Too far to much time. Perhaps allow client to go directly to a form, Difficult to find deductions for home child care deduction.
What's great about it: Very though
What's not so great: Difficult to find child care deduction and home deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A little Dissapointed
on March 2, 2014
Posted by: opencrct
from Ohio
over all turbo tax has been the best, and i have used it for years, every year. I have had some problems getting answers to how to handle some items and that has been a little discouraging, but this year as an Ohio small business owner and the new tax deduction made available, needed to have a lot of guidance and Turbo Tax failed miserably in helping there. I hope next year this is corrected.
What's great about it: a large time saver : helpful in asking about things that might have been missed.
What's not so great: no real help with getting answers to how to handle certain items: hard to go back and forth through items for changes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 2, 2014
Posted by: Locos
from Braintree, MA
When you finish entering information in a section I would like the screen to return to the next section so I don't have to scroll down.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Worked, but with Problems
on March 2, 2014
Posted by: BilStina
from Los Angeles CA
Everything worked like it should have until it came down to actually filing my returns. After trial after trial, and endless messages saying "transmission failed" to send my files...it kept telling me to update to new version, but there wasn't a newer version. I had already done that. So i had to restart my computer praying all my stuff wasn't lost, before I was able to actually successfully file this return. Way lame.
What's great about it: Didn't have to hire tax professional
What's not so great: had to restart computer in order to transmit files
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still Easy
on March 2, 2014
Posted by: JohnC131
from Denver, Colorado
I have been using TurboTax for years and have found no reason to change. Though my income situation has changed from a single with wages and minimal investment income to a married business owner with investment and royalty income I can still do my own taxes and feel confident I am paying the government only what I owe.
What's great about it: Easly guided me through the whole mess
What's not so great: It can't tell me when I make a mistake
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Tough doing Comerica Trust
on March 2, 2014
Posted by: Gladitsover3
from Santa Barbara, CA
Better than filling out all the forms myself
What's great about it: Walked me through the process pretty well
What's not so great: I still needed to understand the Comerica statement extremely well
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great as Always
on March 2, 2014
Posted by: CindyP2013
from Tucson, AZ
I have used Turbo Tax for the last 7 years and have never had a problem. Everything is very thorough and easily explained.
What's great about it: Don't need accountant for filing taxes
What's not so great: None that were an issue
Written by a customer while visiting turbotax.intuit.com