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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Good product, one suggestion
on March 3, 2014
Posted by: Raymo1969
from Cincinnati, Ohio
It was not intuitive on how to override some withholding payment dates. For example, a payment was due on 9/15 but I had a material withholding occur on 9/24 which exceeded the 9/15 required payment. In order to avoid a large penalty, I had to figure out how to get the 9/24 payment recorded in the worksheet/form. I googled how to override in turbo tax to learn that you needed to right click on the cell.
What's great about it: Easy to use and follow....I used Turbo Tac for several years and will always do so.
What's not so great: I had a question, called your customer service aand never got a call back. I eventually figured out my question below.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
easy as always
on March 3, 2014
Posted by: RobertMRitter
from Roscommon, MI.
I thought I was getting at least one free e-file for Fed. but I didn't.
What's great about it: easy to follow
What's not so great: didn't get what I thought I was getting
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
decent experience this year
on March 3, 2014
Posted by: tdp252
from Odenton, MD
Can't complain. Painless.
What's great about it: fairly quick, finally fixed MD returns
What's not so great: Strange errors to fix, didn't place some data, requiring re-entry
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Home & Business
on March 3, 2014
Posted by: Leri
from Arizona
Overall completed easily.
What's great about it: Everything was a plus
What's not so great: none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
new business return made easy
on March 3, 2014
Posted by: LandscaperLaura
from Hamilton, Virginia
I started a business this year and Turbo Tax walked me through everything, including several deductions I had not thought of.
What's great about it: step by step directions, uses info from year to year to simplify the process
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Potential Improvements
on March 3, 2014
Posted by: bobnetcenter
from Miami FL
A. Sometimes, TurboTax asks me stupid questions such as:
1. "Do you want to fill out your state taxes now?" even though it knows I live in a state that has no state taxes.
2. "What was on Line xxx of your previous year's tax return" even though it knows exactly what it put on Line xxx of my previous year's return.
B. If I find additional info, or a mistake I made earlier, and I need to go back to a particular section to update it, I have a hard time finding that section and then must go through too many screens to get to the exact screen I need to fix.
C. When it goes thru its error-checking process at the end, it finds too much missing information that it should have filled out the first time we went through that section.
D. It should warn me in advance if it looks like we're going to be wasting our time checking out whether or not certain potential deductions are going to be of any use to me. For example, I wasted hours calculating and inputting my kid's $20,000 in college tuition payments, my $2,000 in charity contributions, and my $500 in medical bills only to have Turbotax tell me effectively "You made way too much money for those deductions to come into play.". It should have warned me we'd probably be wasting our time in advance.
E. My nickname is Bob. Why does this form not accept that? If it's not going to accept my nickname, why doesn't it tell me in advance that it wants a "unique User ID", not a nickname, and provide details of the requirements of that "User ID"?
1. "Do you want to fill out your state taxes now?" even though it knows I live in a state that has no state taxes.
2. "What was on Line xxx of your previous year's tax return" even though it knows exactly what it put on Line xxx of my previous year's return.
B. If I find additional info, or a mistake I made earlier, and I need to go back to a particular section to update it, I have a hard time finding that section and then must go through too many screens to get to the exact screen I need to fix.
C. When it goes thru its error-checking process at the end, it finds too much missing information that it should have filled out the first time we went through that section.
D. It should warn me in advance if it looks like we're going to be wasting our time checking out whether or not certain potential deductions are going to be of any use to me. For example, I wasted hours calculating and inputting my kid's $20,000 in college tuition payments, my $2,000 in charity contributions, and my $500 in medical bills only to have Turbotax tell me effectively "You made way too much money for those deductions to come into play.". It should have warned me we'd probably be wasting our time in advance.
E. My nickname is Bob. Why does this form not accept that? If it's not going to accept my nickname, why doesn't it tell me in advance that it wants a "unique User ID", not a nickname, and provide details of the requirements of that "User ID"?
What's great about it: Much easier than doing my taxes manually
What's not so great: There are imperfections.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Taxes done wright
on March 3, 2014
Posted by: Danakw
from Hendersonville, TN
Works as good or better this year than any other previous years.
Only complaint is with GUIDE ME process. Once you finish with a topic, you are sent to the TOP of the screen to continue. Instead, you should be positioned at the bottom of the screen where you will be working or the next topic GUIDE ME has selected.
Only complaint is with GUIDE ME process. Once you finish with a topic, you are sent to the TOP of the screen to continue. Instead, you should be positioned at the bottom of the screen where you will be working or the next topic GUIDE ME has selected.
What's great about it: easy to use
What's not so great: WShen using GUIDE ME, screen always jumps back to the beginning of a section. Should be at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Dividend & Gain/Loss problems
on March 3, 2014
Posted by: Chucktomost
from Nevada
I think this may be the last year I use this product.
What's great about it: Broker download could be wrong
What's not so great: This years turbotax is NOT working as easily as in the past
Written by a customer while visiting turbotax.intuit.com