I have been a Turbo Tax user for over 10 years. Overall it is very easy to use. I like the fact that historical data is carried forward ie. remembering what institutions paid interest, dividends and capital gains in the prior year. I also find their help buttons handy when questions arise.
The main downside arises when you work in one state and reside in another. There is no way to get interest, dividends and capital gains to automatically flow to the proper state return. This makes it necessary to make entries deleting items as "non state earnings."
Other than that flaw, I would definitely recommend this software.
What's great about it: Ease of use, carry forward of historical data
What's not so great: Difficult to use if multiple state returns are filed
I seem to always stumble when I get to the West Virginia taxes. I am the only one in our joint taxes to make money there but all of our incomes get thrown in. I don't know if it's WV or Turbo Tax but neither the IT-140NRS nor the straight 140 would work for filing out the taxes. I sent a written explanation to WV along with the Turbo Tax summary for WV and an electronic form that was not submitted (because we were not allowed to do that) in the hopes that they would suffice. WV is a sister state to VA and it should go smoothly. Maybe next year?
Turbo Tax still beats all other approaches to doing the taxes!!!!
What's great about it: Feds and VA State were a breeze