 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Good Experience
on March 5, 2014
Posted by: 1Susan2
from Manchester, TN.
I tried, TURBO TAX. I completed my taxes. I am VERY happy
What's great about it: Very easy to execute
What's not so great: None encountered
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product and easy to use!
on March 5, 2014
Posted by: Dosido
from VT
Great product support. I had to call a rep. because the return kept disappearing. She helped me tremendously as I thought I had lost all of my work. She helped retrieve it and was sooooo pleasant to work with.
Thanks ! The personal service is greatly appreciated.
Thanks ! The personal service is greatly appreciated.
What's great about it: Easy, step-by-step approach,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Customer service
on March 5, 2014
Posted by: KingsleyPlatts
from Apex NC
Mark handle my case # 407735526
He was professional and resolved my issues quickly.
He was professional and resolved my issues quickly.
I will recommend TT to all my friends
What's great about it: Populated my info from last year
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
OK
on March 5, 2014
Posted by: 999htt
Even if the state e-file had been included I probably would not have used it. Entered that we were filing a joint return but turbotax put some of the info in separate forms.
What's great about it: includes fed e-file
What's not so great: Does not include state e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax- Income tax preparation and submission
on March 5, 2014
Posted by: terness
from Las Cruces, New Mexico
a great help and they will direct you thru the process.. Just give the correct , and honest data and the result is amazing
What's great about it: helps us in everything...gives us complete and specific informations
What's not so great: everything are explain
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Usually very good but really let me down this year
on March 5, 2014
Posted by: EugeneDenise
from Eugene, OR
I do taxes for my girlfriend and her parents. She is a student and has been claimed on her parents' tax return for years. I have never had a problem with it - until this year.
I entered all her info, checking the box that says she will be claimed on someone else's tax return. Finished hers and E-filed her federal return.
Then I entered her parent's info - got to the deductions and found out she can't be claimed on their return!! Simple issue that would prevent her from being claimed on anyone's return - she made too much money. The cap is now $3900, which is either new or lower than last year because she made more than this amount and was eligible to be claimed on their return.
A simple warning of this fact would have saved me many hours of work! PLUS, after redoing her return and then doing an AMENDED return for fed, I found that I could not E-file it. Grrr - this was so frustrating. The bulk of her return is now tied up in an Amended return which will add time I am sure, to the processing of it by the IRS.
SO EASY - just have a pop up tell me that she can't be claimed on someone else's return!
I think I will research tax programs for 2014. This is inexcusable.
What's great about it: Easy to use
What's not so great: Needs warnings for items that CANNOT happen!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 5, 2014
Posted by: Sharue
from Tennessee
The software made short work of our business and personal filing. I've used it for several years and it just keeps getting easier.
What's great about it: Very easy to follow
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
taxes
on March 5, 2014
Posted by: toytruck
from Mitchell NE
It took so much longer than in past years as I had to reenter all my information. When I got a new computer, the Turbo Tax information did not transfer. Bummer!!
Written by a customer while visiting turbotax.intuit.com