 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Usually very good but really let me down this year
on March 5, 2014
Posted by: EugeneDenise
from Eugene, OR
I do taxes for my girlfriend and her parents. She is a student and has been claimed on her parents' tax return for years. I have never had a problem with it - until this year.
I entered all her info, checking the box that says she will be claimed on someone else's tax return. Finished hers and E-filed her federal return.
Then I entered her parent's info - got to the deductions and found out she can't be claimed on their return!! Simple issue that would prevent her from being claimed on anyone's return - she made too much money. The cap is now $3900, which is either new or lower than last year because she made more than this amount and was eligible to be claimed on their return.
A simple warning of this fact would have saved me many hours of work! PLUS, after redoing her return and then doing an AMENDED return for fed, I found that I could not E-file it. Grrr - this was so frustrating. The bulk of her return is now tied up in an Amended return which will add time I am sure, to the processing of it by the IRS.
SO EASY - just have a pop up tell me that she can't be claimed on someone else's return!
I think I will research tax programs for 2014. This is inexcusable.
What's great about it: Easy to use
What's not so great: Needs warnings for items that CANNOT happen!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 5, 2014
Posted by: Sharue
from Tennessee
The software made short work of our business and personal filing. I've used it for several years and it just keeps getting easier.
What's great about it: Very easy to follow
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
taxes
on March 5, 2014
Posted by: toytruck
from Mitchell NE
It took so much longer than in past years as I had to reenter all my information. When I got a new computer, the Turbo Tax information did not transfer. Bummer!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to complete
on March 5, 2014
Posted by: LalaCdub
from Pittsburgh, PA
I would like to see a button that says "File state taxes by mail" once I click that I do not wish to e-file them. I had to search through the program and just happened to stumble upon the print file and state return was listed as an option. It was very frustrating because I was at the "home free" portion of the taxes ans then felt like I'd never find that button. Otherwise, I love turbo tax!! I've used the H&R Block program in the past, and I did not like it as much as I do turbo tax.
What's great about it: Turbo tax easily guides me through the tax process, even in difficult tax situations.
What's not so great: Once I selected not to e-file my state returns, there was no button to click on that says file my states now by mail.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good for normal expected situations
on March 5, 2014
Posted by: petiejoe
from Seattle, WA
If you have nothing unusual about your return, things go very smoothly and quickly. Every year it seems like I have a small gotcha. This year it was recharacterizing a Roth to a Traditional (non-deductible) IRA. Their helpful questions can handle the reverse recharacterization, but do not have any assistance for this direction. Considering that they know I exceeded the income limit for a Roth, it seems like this should be something that they help you through rather than making you guess at the questions and manually review the form 8606 to make sure everything got filed properly.
What's great about it: Makes normal situations very simple
What's not so great: Makes unusual circumstances rather difficult
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wonderful Customer Service
on March 5, 2014
Posted by: AnjanBarua
from Plano, TX
In a complex software as TurboTax, customer service is what all matters when a product is evaluated. Turbo Tax Customer Representative Trafina was superb and very patient in dealing with my needs. She analysed step by step and upgraded me to the appropriate version without any cost and made sure that I have filed electronically with success.
What's great about it: Methodical step by step easy to understand
What's not so great: Software didn't tell me that version I am using needs to be updated if I am a landlord
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest Yet
on March 5, 2014
Posted by: DDFo
from Fremont, CA
This filing was the easiest I have had in all the years I have used TurboTax. It was thorough without being boring or too technical. Thanks for the good work.
What's great about it: It was much easier than past returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Successfully processed my taxes
on March 5, 2014
Posted by: DoOurTaxes
from California
Turbo Tax needs to expand its windows to allow more data for multiple entries among states and foreign country types of entries.
Also, Turbo Tax should be able to automatically impute figures from data already entered. If I enter the total amount of a field, and then enter a subset of that universe, Turbo Tax should be able to automatically compute the balance if I only have one more subset to enter.
What's great about it: I liked the hand directing of what tax topics to address.
What's not so great: I don't like that the K-1 entry limit to one foreign country. Should allow more than one country.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com