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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on March 8, 2014
Posted by: Snowfire
from Fairbanks, AK
Overall, this is a good program, but I've always regretted not being able to screen print specific pages and find that I always need to write down some information when I could have printed it if the option existed.
What's not so great: Screen prints not available
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on March 8, 2014
Posted by: koen32
from Kearns, Ut
I've only ever used Turbo Tax. I'm so happy with it every year that I happily use it again. Makes things very easy, I never worry that I'm doing something wrong.
What's great about it: Fast and super easy!!
What's not so great: None that I can find...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Another Successful Return-Thanks
on March 8, 2014
Posted by: TrumbullGuy
from Trumbull, CT
TurboTax was great at helping walking me through the taxes for me and my small business this year. This was the last year for our business so, I wanted to make sure we closed it correctly. When it came to questions about recapture and whether we still used out cars, even though we were no longer in business, the questions were worded poorly. When I tried to clear some of the errors produced I was unable on my own - needed an accountant to put me over the top.
I general Turbo Tax is a good product for the majority of the population of fillers. I would use it again
I general Turbo Tax is a good product for the majority of the population of fillers. I would use it again
What's great about it: Always great about laying out the income and deductions you need to review to complete your return.
What's not so great: Some of the questions were ambiguous and could not clear the errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Tax Filing
on March 8, 2014
Posted by: bjonespi2002
from Burbank,CA
Always like the step by step process. Easy and painless.
What's great about it: Easy
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 8, 2014
Posted by: Timilovegod1
Turbo tax was a big help in getting my taxes done, thank you
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Product needs work
on March 8, 2014
Posted by: crswaff
from Bloomington, IN
I've used TurboTax for over 20 years without issue. This year had to spend over an hour on the phone with customer service to fix an issue with efile where the product was not recognizing a date in a W-2G. Turbo Tax had the boxes switched on the online form compared to the paper one. The customer service rep I got the second time I called (after being cut off) was excellent and stayed with me until we go the issue fixed by deleting the form and re-entering the information! This could have been fixed in 5 minutes! Will continue to use in future since I'm familiar with the product and had good customer service.
What's great about it: Customer Service was good
What's not so great: Program had a bug!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Refund
on March 8, 2014
Posted by: AngelsFan67
from Richland,WA
Very easy to use and understand. Have used this program the last 3 or 4 years and have never had any problems.
What's great about it: Easy to follow instructions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Some information lacking
on March 8, 2014
Posted by: Janalyn
from California
A few things on here that need to be addressed. First of all, no viable means of contacting anyone other than thru a forum. Sorry, when I need to ask a question I need to TALK to someone. The 'submit a question' option told me I would be able to receive a phone number to call a rep. It came up "Error. Page not found". I have NO idea what that was about. Also, the Misc. Income with NO 1099 OPTION should be there and it's not. It would have kept me from wigging out for 30 minutes trying to find a means to get some answers. I am NOT anywhere near Tax Info. friendly, so for there to be no option for Misc. Income without a 1099, was a sore spot with me. You may want to update your software for that in the future. This is the second year I've had difficulty with that. I have no idea if I did the Business aspect of it right because I had no one who could talk me through it like I had last year. I basically went with what I had last year and let TurboTax determine if there were any errors. They said 'no', but we'll see. Anyway, you all really need to set up communications with reps better. It's aggravating as heck to be told you all will be there and there is no easy way to find out how to contact you. That's really my only complaint. Thanks!
What's great about it: Easy
What's not so great: Some information lacking
Written by a customer while visiting turbotax.intuit.com