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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Easy Tax Filing
on March 8, 2014
Posted by: bjonespi2002
from Burbank,CA
Always like the step by step process. Easy and painless.
What's great about it: Easy
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 8, 2014
Posted by: Timilovegod1
Turbo tax was a big help in getting my taxes done, thank you
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Product needs work
on March 8, 2014
Posted by: crswaff
from Bloomington, IN
I've used TurboTax for over 20 years without issue. This year had to spend over an hour on the phone with customer service to fix an issue with efile where the product was not recognizing a date in a W-2G. Turbo Tax had the boxes switched on the online form compared to the paper one. The customer service rep I got the second time I called (after being cut off) was excellent and stayed with me until we go the issue fixed by deleting the form and re-entering the information! This could have been fixed in 5 minutes! Will continue to use in future since I'm familiar with the product and had good customer service.
What's great about it: Customer Service was good
What's not so great: Program had a bug!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Refund
on March 8, 2014
Posted by: AngelsFan67
from Richland,WA
Very easy to use and understand. Have used this program the last 3 or 4 years and have never had any problems.
What's great about it: Easy to follow instructions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Some information lacking
on March 8, 2014
Posted by: Janalyn
from California
A few things on here that need to be addressed. First of all, no viable means of contacting anyone other than thru a forum. Sorry, when I need to ask a question I need to TALK to someone. The 'submit a question' option told me I would be able to receive a phone number to call a rep. It came up "Error. Page not found". I have NO idea what that was about. Also, the Misc. Income with NO 1099 OPTION should be there and it's not. It would have kept me from wigging out for 30 minutes trying to find a means to get some answers. I am NOT anywhere near Tax Info. friendly, so for there to be no option for Misc. Income without a 1099, was a sore spot with me. You may want to update your software for that in the future. This is the second year I've had difficulty with that. I have no idea if I did the Business aspect of it right because I had no one who could talk me through it like I had last year. I basically went with what I had last year and let TurboTax determine if there were any errors. They said 'no', but we'll see. Anyway, you all really need to set up communications with reps better. It's aggravating as heck to be told you all will be there and there is no easy way to find out how to contact you. That's really my only complaint. Thanks!
What's great about it: Easy
What's not so great: Some information lacking
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Getting a piece of my BILLION
on March 8, 2014
Posted by: RonA10
from Grayslake, IL
Easy process, helpful walk through, community question wasn't answered fast enough to utilize answers.
What's great about it: Walk through process
What's not so great: I don't have 100% confident feeling that I captured everything
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 8, 2014
Posted by: HarryL328
from Crestview, FL
I have used turbo tax for years, and I will use it again next year.
What's great about it: very easy to do taxes
What's not so great: aren't any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Un-corrected Error
on March 8, 2014
Posted by: dadams1517
from Pennsylvania
Ability to do a joint return for Pennsylvania when there is a deceased tax payer ( or spouse ) is unacceptable. Reported months ago and no update. Your what new even highlights the change for 2013, but program stops at state.
Written by a customer while visiting turbotax.intuit.com