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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
My Tax Return is Complicated but doable with Turbo
on March 14, 2014
Posted by: JRichBell
from Southern California
TurboTax is a good program. It will handle even a complex tax return. I have been using TurboTax for more than twenty years and have never had an audit problem. My return with worksheets is nearly 200 pages long--which means that I have good supporting detail for all the information in the tax return.
What's not so great: I don't like hidden worksheets
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 14, 2014
Posted by: KimJE
from Texas
when I got ready to transmit my return, I kept getting an error message saying that updates needed to be downloaded. even after updating, I still couldn't e-file for a few hours. It finally accepted the e-file and this is the first time I've ever experienced an issue with TurboTax and have been using it for many years.
What's great about it: Easy to Use
What's not so great: Had trouble e-filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
too many updates
on March 14, 2014
Posted by: 7182
from Mid Missouri
I find it hard to believe that there are any updates in Mid-March. Many people would have already filed so how could later filers need so many updates? This causes worry that more is going on - such as to track my records.
What's not so great: updates in Mid-March are unbelievable
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick & Easy
on March 15, 2014
Posted by: heulangel
from California
I use Turbo Tax every year because it is easy to understand and makes the whole ordeal simple and easy to digest. Stress-free filing!
What's great about it: step by step procedure makes it easy to understand
What's not so great: doesn't really explain why some "errors" are noted as errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
GOOD
on March 15, 2014
Posted by: GMANOWESGETS
from Arizona
overall good product. Been using for several years. Will continue to use.
What's great about it: Explains well
What's not so great: little confusing to find right fields
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Headache Free Refund!
on March 15, 2014
Posted by: LadyinRedHats
from Gresham, OR
I really didn't like to do my taxes, but with Turbo Tax, it is so much easier, they take my taxes from last year and transfer everything I need to this years tax forms. I don't have to spend hours writing everything down, or the math! And I didn't know about some of the things I could deduct to help me get more of my money back. And next year, it will be as easy as it was this year! I love Turbo Tax! It is headache free for me, and the hours I save not doing my taxes, I can spend with the family, so everyone is happy I use Turbo Tax!
What's great about it: My information was all transfered for me!
What's not so great: I still have to do my taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Help with a Challenging Return
on March 15, 2014
Posted by: RobGFromOz
from Sydney, Australia
I had a challenging Foreign Tax Credit situation that required some in-depth knowledge. I couldn't make sense of the IRS documentation on this subject and TurboTax phone support was excellent and helped me cut to the chase and avoid some of the pitfalls. I'm very impressed with the quality of people working at TurboTax. I especially like the part of the service where the phone support staff had the ability to view my screen -- a huge time-saver. Overall it was a great experience. I'm a TurboTax customer for life!
What's great about it: Very patient and helpful phone support
What's not so great: TurboTax didn't complete some of the forms properly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Good but needs improvement
on March 15, 2014
Posted by: mkl1
from Cornelius, NC
2013 Home and Office - I had to go back in and correct an entry in a saved (but not filed) return and could not do so. Clicking on the button to edit the entry did nothing. After an hour trying to figure out how to work around this issue, I had to start from scratch and reenter all data, which took me another hour. These extra hours were not enjoyable.
What's great about it: ease of use
What's not so great: bugs in program
Written by a customer while visiting turbotax.intuit.com