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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
So Easy to Use
on March 15, 2014
Posted by: skminer
from Sunland, CA
I love Turbo Tax. I have been using it for many years. I did have an issue this year with the State Program during my 2nd Tax Filing (for my daughter). The State program processed all the forms using the federal data, but did not walk me through the questions automatically for my daughters file, like it did for my file. I had to manually ask it to review the State forms before I could get it to do this. Because of this, I reduced the 5 star rating to 4.
What's great about it: So Easy to use
What's not so great: Had some issues with the State Program when I started my 2nd tax file
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes life easy!
on March 15, 2014
Posted by: FishingBloke
from Redmond, WA
Great program. Try it, you'll like it. If you don't you will be sorry!
What's great about it: Easy to use
What's not so great: Sometimes gets hung up when you enter a "O"
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Married to a Non-Resident Alien
on March 15, 2014
Posted by: snappykat
from San Francisco, CA
When you are married to someone who has not yet been granted their immigration visa to the USA, they do not have any legal status here - so they don't have a Social Security Number.
IRS allows you to file a Married Filing Separately using the code NRA in the SSN field, but Turbo Tax does not allow the entry of anything but numbers. Very frustrating experience.
Turbo Tax needs to allow the NRA code and then restrict the filing to File By Mail only, which is the requirement.
What's great about it: Easy to enter the data into the federal and state forms
What's not so great: Cannot enter the proper code for my non-resident alien spouse in the forms, tells me I need to correct errors!!!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
just few things
on March 15, 2014
Posted by: azar
from UT
1. "Do you have children?" - Should be "Do you have dependents?" because I do have children, adult ones.
2. "Which of the forms was included ..." - Why this question? Just look into my 2012 file which was already imported.
3. It comes back every year. "Check for updates" in the middle of tax report transmission. And after that, it throws me back to the beginning of the filing section to repeat all questions I already answered. Kind of stupid!
2. "Which of the forms was included ..." - Why this question? Just look into my 2012 file which was already imported.
3. It comes back every year. "Check for updates" in the middle of tax report transmission. And after that, it throws me back to the beginning of the filing section to repeat all questions I already answered. Kind of stupid!
What's great about it: great improvement since the last year
What's not so great: few things still to be improved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax2013 Review
on March 15, 2014
Posted by: JRG3
from Baltimore, MD
There are a great number of things to like in the current version of Turbo Tax. The interview format has been significantly polished over the past few years and the additional information within each question as to what is common and uncommon is extremely useful. The easy access to the "It's Deductible" for Schedule A really smooths out the deduction process and valuation steps. However in the drive for a simple User Interface, certain important features are not easy to locate or utilize. It is obscure to a novice user how to access Calculation sheets to add supporting details. Also, the availability of the program's calculator function is also hard to figure out so I did not use it at all. It used to be able to paste the results of a calculation directly into the step you are working on, but again it was not used because it was hard to call out. I might also change the color of the top ribbon or change each tab group color as the user moves from step to step. It would greatly assist those "mature" users whose eyesight could use the assist. Under that same category - it would also be nice to change the color of the Form/NoForm option at the bottom of the screen - again a feature I missed until I was halfway through the program. Simply turning the arrow button yellow or green to indicate that a form view is available on that particular step would be really appreciated. Finally, I am not sure the "Turbo Tax Community" sidebar is a useful feature for the real estate it takes up on the screen. However the Flag utility is definitely worth it.
All in all, this program continues to improve so it continues to be my choice for tax software year after year.
What's great about it: Direct Simple interface
What's not so great: difficult to know where you are at within a category
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes are Done!
on March 15, 2014
Posted by: SunshineDee
from The Woodlands, TX
Overall using Turbo Tax since 2000. Like the year to year improvements but still wish getting to answers for more technical concerns was easier to do.
What's great about it: Easy to follow the prompts and answer the questions
What's not so great: Help topics for more complex subjects could be easier to find.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Its Done!
on March 15, 2014
Posted by: Arhar
from Denver, CO
I love Turbo Tax for its intuitiveness - it guides you and tells you what to do, rather than having to figure it out for myself. Accessing the technical support was a little confusing at first, but once I got the hang of it, I found the help and support to be excellent (especially if you have to call - best to call on weekdays and not weekends). The only glitch I had was with a tricky form on my state return. I had to make 2 or 3 calls to tax and technical support, but they eventually figured it out and helped me resolve what was a confusing issue. I've used TT for 3 years now - I wouldn't use anything else. Love it!
What's great about it: Love Turbo Tax's intuitiveness - guides you and "comes to you. And good technical & tax support.
What's not so great: questions and issues with state form needs updating and clarification
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A happy user of Turbo Tax
on March 15, 2014
Posted by: Amsl
from Hercules, CA
I have been using Turbo Tax for over ten years. It makes it easier to file my tax returns and saves me time. It helps
not to miss deductions and to avoid errors.
not to miss deductions and to avoid errors.
I am a happy customer.
What's great about it: Makes it much easier to file my tax returns
Written by a customer while visiting turbotax.intuit.com