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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
TurboTax2013 Review
on March 15, 2014
Posted by: JRG3
from Baltimore, MD
There are a great number of things to like in the current version of Turbo Tax. The interview format has been significantly polished over the past few years and the additional information within each question as to what is common and uncommon is extremely useful. The easy access to the "It's Deductible" for Schedule A really smooths out the deduction process and valuation steps. However in the drive for a simple User Interface, certain important features are not easy to locate or utilize. It is obscure to a novice user how to access Calculation sheets to add supporting details. Also, the availability of the program's calculator function is also hard to figure out so I did not use it at all. It used to be able to paste the results of a calculation directly into the step you are working on, but again it was not used because it was hard to call out. I might also change the color of the top ribbon or change each tab group color as the user moves from step to step. It would greatly assist those "mature" users whose eyesight could use the assist. Under that same category - it would also be nice to change the color of the Form/NoForm option at the bottom of the screen - again a feature I missed until I was halfway through the program. Simply turning the arrow button yellow or green to indicate that a form view is available on that particular step would be really appreciated. Finally, I am not sure the "Turbo Tax Community" sidebar is a useful feature for the real estate it takes up on the screen. However the Flag utility is definitely worth it.
All in all, this program continues to improve so it continues to be my choice for tax software year after year.
What's great about it: Direct Simple interface
What's not so great: difficult to know where you are at within a category
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Taxes are Done!
on March 15, 2014
Posted by: SunshineDee
from The Woodlands, TX
Overall using Turbo Tax since 2000. Like the year to year improvements but still wish getting to answers for more technical concerns was easier to do.
What's great about it: Easy to follow the prompts and answer the questions
What's not so great: Help topics for more complex subjects could be easier to find.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Its Done!
on March 15, 2014
Posted by: Arhar
from Denver, CO
I love Turbo Tax for its intuitiveness - it guides you and tells you what to do, rather than having to figure it out for myself. Accessing the technical support was a little confusing at first, but once I got the hang of it, I found the help and support to be excellent (especially if you have to call - best to call on weekdays and not weekends). The only glitch I had was with a tricky form on my state return. I had to make 2 or 3 calls to tax and technical support, but they eventually figured it out and helped me resolve what was a confusing issue. I've used TT for 3 years now - I wouldn't use anything else. Love it!
What's great about it: Love Turbo Tax's intuitiveness - guides you and "comes to you. And good technical & tax support.
What's not so great: questions and issues with state form needs updating and clarification
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A happy user of Turbo Tax
on March 15, 2014
Posted by: Amsl
from Hercules, CA
I have been using Turbo Tax for over ten years. It makes it easier to file my tax returns and saves me time. It helps
not to miss deductions and to avoid errors.
not to miss deductions and to avoid errors.
I am a happy customer.
What's great about it: Makes it much easier to file my tax returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
They make it Tolerable
on March 15, 2014
Posted by: Monsoon81
from Hillsboro, OR
I have been a customer of TT for 20 years and while I still hate doing taxes they make it tolerable and I know all of the forms are filled out correctly and I'm getting the most bang for my buck. I have also been using the audit service for about 7 years because the last thing I have time for is the IRS, and they'll handle them for me. Good job guys, thanks.
What's great about it: Easy to work through
What's not so great: The audit service is getting a bit pricy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax!!
on March 15, 2014
Posted by: JesusSongbird
from Eatonton, GA
I've been greatly impressed with Turbo Tax's simplicity and ease of going through each step. I am in direct sales and used home and business and with no prior experience in doing my own taxes, I was able to do even that detailed a tax return!
The hardest thing was to decide which categories my business expenses went in. With the help boxes on each category, I was able to get it sorted out. Love seeing the refund in progress!
I am sure my return is correct and that I got the best refund possible!! I will never go back to using a tax service!!
Turbo Tax is awesome!!!!
The hardest thing was to decide which categories my business expenses went in. With the help boxes on each category, I was able to get it sorted out. Love seeing the refund in progress!
I am sure my return is correct and that I got the best refund possible!! I will never go back to using a tax service!!
Turbo Tax is awesome!!!!
What's great about it: Simple, detailed instructions all the way
What's not so great: Placing business expenses in right category
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on March 15, 2014
Posted by: ArtWork
from Albuquerque
Need to clarify that the Mac needs to be restarted to efile when error message occurs.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good & easy to use
on March 15, 2014
Posted by: Junman
from Union City, CA.
I've been using Turbo TAX for so many years - 18 years to be exact, never have any problem so far. Love this system and make everything more so easy to use.
What's great about it: Love that previous year comparison
Pros: I moved
Written by a customer while visiting turbotax.intuit.com