 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Taxes made simple
on March 17, 2014
Posted by: Karob785
from New York, NY
Overall I had a great experience with Turbotax, I wouldn't choose any other tax software to process my tax returns. I trust that Turbotax stands by it product for complete accuracy when processing tax returns.
What's great about it: error check
What's not so great: more of an explanation for small business owners for certain items
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My First Time Using Turbotax GREAT!!!
on March 17, 2014
Posted by: Pennitha
from Charlotte, NC
This was my first time preparing my own taxes and using Turbotax to do it. I was able to get assistance from Bethany on Sunday, 3/16. She was great, very patient and helpful. She didn't try to rush me at all. I am very big on great customer service and Bethany provided it. She took great pride in her job and I really appreciated that; especially on a Sunday. I wish I could get assistance from someone like Bethany all of the time when I call anyplace for Customer Service. Thanks Bethany for all of your help.
What's great about it: User Friendly at the beginning until you go to save the document and have to go back and make changes or review it.
What's not so great: When you have to go back in to complete filing your return; it is a bit confusing as to how to do it.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Fast
on March 17, 2014
Posted by: RothMan
from Evansville, IN
I remember the last time I paid someone to do my taxes. The attendant was basically filling out a computer based form like TurboTax. When I asked questions, the attendant couldn't give me straight answers, and gave me the impression that she really didn't know what she was doing. After paying 5 times what TurboTax costs, I decided to switch to TurboTax and ditch the over-priced rookies. That was 10 years ago and I've been using TurboTax ever since.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax walked me thru another tax season
on March 17, 2014
Posted by: ifagain
from madison, WI
Turbo Tax helped me through another tax season. It's easy to understand and if you do not understand something the answer is only 1 click away within the program.
What's great about it: Easy Step by step
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for Experts and Beginners
on March 17, 2014
Posted by: Charles59
from Salt Lake City, UT
I worked for six years for a big name tax preparation company. Your software is very user friendly and great for tax people who understand the tax law and just want to prepare their taxes without being forced to go through screens they know they don't need to.
What's great about it: Ability to go directly to the items I wanted to work on
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Well Done Program
on March 17, 2014
Posted by: blauvvy
from Somers, CT
I really like this program. It offers excellent user interface and ease of use. One thing I would like to see is an easier way to compare detailed aspects of filings for prior year, for example an explicit side-by-side comparison of individual line item entries for W-2's, 1099's, etc. This way, if I had, for example, a 1099 from last year, I could see how this year's for the same company compares. This is a minor nit, and to be fair the higher level comparison of prior year numbers gives a good comparison.
What's great about it: Easy to use, easy to get to details quickly
What's not so great: Could you more contextual help
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, As Usual
on March 17, 2014
Posted by: cope1
from Montana
I like the format and process.... BUT I have three "I wish it were different" issues. 1) It is difficult and time consuming to go back to a previous area or page if it is a ways back or in a different section. 2) There are no "help" screens in my Montana State program. 3) If you do not Itemize in the Federal because the Standard Deduction is better, the State can't itemize.
Thanks for the years of tax prep help. I've been with it since the Intuit Tax Software days.
What's great about it: The overall process is easy to flow through.
What's not so great: No info on state return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy with TT for over 10 years
on March 17, 2014
Posted by: Bobby10
from Covington, KY
I've been using TurboTax for over 10 years. It's easy to use and doesn't require much knowledge of tax law. It has done my taxes right every year. No complaints.
I would like to be able to go more easily go from one section to another, from one subsection to another or even from one individual question to another. For example, if you click on "Business" you are sent back to the very beginning of that section. I would prefer that it would open up a menu of the various subsections within Business and then you would click on a subsection to get to individual questions. Similar to the hierarchical directory of folders, subfolders and individual files in Windows, for example.
Regardless, it's a nice product that gets better each year.
What's great about it: Ease of use
What's not so great: Can't go easily to individual sections or questions
Written by a customer while visiting turbotax.intuit.com