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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Great service
on January 16, 2014
Posted by: DKFinFLA
from Jacksonville, FL
Have used since at least 2003 and have loved how easy it is to use. Love the worksheets, the pop-ups, bookmark system. I've purchased the Audit Defense several times and have had your CPAs review my returns a couple times, too. Everyone's been professional, but not stuffy, which is great. Had to purchase the Audit Defense by phone today, and the poor customer service person had a heck of a time with the new system. We've been on the phone for an hour, she's had her supervisor assist, and the problem is the computer system. Slow. Froze up several times. Information not carried over. My experience with her was great, but what IT gave her to work with made TurboTax as a whole look bad. You guys should fix that problem.
What's great about it: Easy to use/Customer Service Rocks
What's not so great: TurboTax Computer System Changeover Stinks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
1099S READY TO BE SENT OUT
on January 16, 2014
Posted by: cHRIsc68
from Palo Alto, CA
Great product to complete almost all of the year end tasks for a great price.
What's great about it: Simple and easy to use
What's not so great: Few extra charges
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
swift and painless
on January 16, 2014
Posted by: LeoTheLion81
from Long Beach, CA
i had the Home and Business version. turbotax is solid if you have a simple return like i did. i could use a more extensive list for business expenses. this will help me plan for my new year. it would be nice if turbotax offered a planning worksheet based on previous year's taxes. thank you and good work!
What's great about it: easy peasy for simple returns
What's not so great: business expenses list should be longer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes complicated returns easy
on January 16, 2014
Posted by: SewGirl
from Baton Rouge, LA
I used to put off my return to the last minute (and I always get a refund)! It was so confusing and I was afraid to make a mistake. I've used TurboTax for about 15 years now. The easy guide, with simple questions makes me feel so confident. I especially like the feature where I can see what my last year's answer was. That helps me remember if I've forgotten something.
What's great about it: Quick & Painless
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
nice & easy to follow, use, and understand
on January 17, 2014
Posted by: jlnm1957
from Kalispell, Montana
I enjoy doing our taxes with Turbo Tax, thank you for putting it all together for all of us.
What's great about it: easy to understand
What's not so great: wish we could just pay a small fee to update each year, instead of having to purchase a new one each year.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Director of Finance
on January 17, 2014
Posted by: JournalEntry
from San Jose, CA
I started out this years tax season like I have done in prior years. Get to the office early, make a cup of strong coffee, grabbed a bottle of cold water, sit behind my desk and installed the current TurboTax Home and Business tax software. Installation was fast, successful and no errors! Upon launching TurboTax, I answered a few questions and then imported our 2012 small business data. Again no errors! I proceeded to update our data for 2013. I was able to enter, review and make changes without any problems. TurboTax then checked for errors. Finding none! I printed my documents for filing. I was still on my 1st cup of coffee and it was still hot although I did finish the bottle of water. A+ for TurboTax.
What's great about it: So easy to prepare all my 1099 forms.
What's not so great: None so far.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple and Fast
on January 18, 2014
Posted by: JohnJuan
from Milwaukee, WI
Taxes were very easy to finish...I feel much more confident than I did before I used TurboTax
What's great about it: Simple, Fast, Good refund
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simplified my January
on January 18, 2014
Posted by: COUNTRYJANE
from Arnett, OK
I have used TurboTax since 2004. While it is easy to follow, sometimes I have to go outside the program for line-specific answers. I have a ranch (Schedule F), a small business (Schedule C), rental property and royalty income (Schedule E). TurboTax handles the C better than the F. The E works well. Obviously I like this product since I use it every year. It is almost as easy to complete the return as it is to gather info for a CPA.
What's great about it: Easy way to generate W-2's and 1099-s for my small business
What's not so great: The screen freezes when checking for errors so I don't know if it did or did not actually check
Written by a customer while visiting turbotax.intuit.com