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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
I got through it.
on March 19, 2014
Posted by: Jimmy1945
from Victorville, CA
I had already paid for my Audit Defense and it required me to refuse buying it again to avoid paying for it twice.
I could not get past the step on California Carryovers--it took four retries in and out over five hours to find help. I still have no idea whether I did it right. I got through though.
A few messed up situations like these mar the whole process.
It worked better in 2012.
What's great about it: Most was smooth and easy and clear
What's not so great: HELP was very difficult to find
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax makes filing so much easier.
on March 19, 2014
Posted by: magpiecc
from Tampa, Fl
Once again having Turbo tax I was able to file sooner and easier.
What's great about it: The tutorials help so much.
What's not so great: Poor instructions when downloading Turbo tax from internet.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent tax program
on March 19, 2014
Posted by: PapiR
from Murphy, TX
I've been using Turbo Tax for years. Its the best way to file tax returns, personal or business.
What's great about it: Very detailed but easy to use
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Customer Support
on March 19, 2014
Posted by: Samieko
from Palm Beach Gardens, FL
I purchased the Home and Business CD. I had a great experience overall. I was able to go through my taxes with no problems until the CD had an error at the State review section. I got customer service on the line and they took great care of me and got me on my way. Turbo Tax has a great team!
What's great about it: Easy to Go Through
What's not so great: Small CD error
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2013
on March 19, 2014
Posted by: CraftLady
from Ocala, FL
Have been using Turbo Tax for many years. Will continue to use it.
What's great about it: Easy to use and asked for complete information.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
overall good, questions more challenging
on March 19, 2014
Posted by: Melissa88
from Ashland, OR
while this program does a great job, every year there are a couple questions that come up about our particular situation. this year, getting those questions answered felt much harder than other years. and no offense to other users, but I don't want advice from the community, I want advice from a tax professional. bring that back, or make it more clear and easier to access, and I'll continue to use this program for years to come!
What's great about it: we've used this program for years, and it continues to be fantastic!
What's not so great: the format for getting questions answered has changed, and not for the better
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Overall a good product
on March 19, 2014
Posted by: MichaelDS
from Renton WA
I have been using Turbo Tax for many years and was surprised to find out that it did not retain critical data about the purchase of listed property used in an investment that I sold and replaced last year. This meant that I had to go back through 10 years of records to find data that had already been entered into the program. The program also struggled to figure out how to deal with the fact that I have multiple rental properties that this vehicle is used to travel for inspections.
Turbo tax is a good program that could be made better.
What's great about it: Easy to use, easy to update
What's not so great: Limited data retention
Pros: I had a baby, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using TT for 22 years
on March 19, 2014
Posted by: Hottapper
from Friendswood, TX
I have been using TT since the IPM junior first came out.
I switched to Home and business in 2006. One year I used a CPA then compared it to H&BTT and got the same result. I have stayed with H&BTT every since.
I switched to Home and business in 2006. One year I used a CPA then compared it to H&BTT and got the same result. I have stayed with H&BTT every since.
What's great about it: Fast Easy helps get me organized
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com