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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
on March 19, 2014
Posted by: FHB3
from Cary, North Carolina
As long as a taxpayer has all their information and knows how to enter their data, TurboTax is very reliable in making all the necessary calculations. TurboTax is very good in trying to make sure a taxpayer takes advantage of what they are entitled to.
What's great about it: Reliance on accuracy; Having up to date forms, etc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SLAM DUNKED MY REFUND! WILL HAVE MONEY FOR TUITION
on March 20, 2014
Posted by: GRANDDIVA
from AUGUSTA, GA
ABSOLUTELY THE BEST TAX PROGRAM I HAVE SEEN.
PRICE DOES NOT CHANGE YEARLY. TOTALLY SATISFIED WITH TURBO TAX. ALL OF MY FRIENDS AND FAMILY USE IT. FIVE STAR RATING*****
PRICE DOES NOT CHANGE YEARLY. TOTALLY SATISFIED WITH TURBO TAX. ALL OF MY FRIENDS AND FAMILY USE IT. FIVE STAR RATING*****
What's great about it: EARLY REVIEW BEFORE CONTINUING ON.
What's not so great: AUDIT REVIEW SHOULD BE BEFORE YOU NEAR THE END
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mixed Bag
on March 20, 2014
Posted by: tlg22
from Chicago, IL
I've done my personal taxes for years but started using TurboTax a couple of years ago. Actually, my daughter entered the figures in the software program for me the last 2 years. She's a CPA so had no problem understanding the prompts of the program. Unfortunately for me, she moved and told me to try it myself. I was not as quick as she was, but for the most part didn't have any trouble, except for entering a 1099 Miscellaneous Income form. For some reason, I needed to enter the income as a business gain or loss on Schedule C, even though the money was earned as part of my retirement package. Since none of the descriptions for this income fit my actual situation, I was quite frustrated in filling out this section. I didn't know anything about filing tax forms for a business, and definitely didn't know the type of accounting method or business code my former employer used. In addition, the form is quite lengthy because of business expenses that are deductible. When I finally went to file the completed federal tax return, I kept getting error messages because of Schedule C, so I had to go back to correct the form. I finally just guessed at which boxes to check, and then tried to e-file my tax form again. Once more, the program wouldn't let me pass because of another error, so I went back and checked different boxes. This took me several tries and a few hours before the TurboTax program said I had the form filled out correctly. However, I'm still not sure if Schedule C is really correct for my particular situation or if I just checked the right boxes that went together with the prompts. Time will tell.
What's great about it: Easy to file, easy to save a copy of completed tax forms.
What's not so great: Some prompts are confusing if you have a unique situation: no live help center
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not overly impressed
on March 20, 2014
Posted by: MarkGMT
from Montana
I thought this years TT was more difficult to follow than in previous years. Fewer explanations for state tax information, Also a very big glitch with calculation of state return. TT recommended switching filing status to increase return. After switching, the refund amount ended up being lower than the previous lower (not recommended) refund. Overall refund amount was lower. Doesn't make any sense. Waiting to file state to see if glitch is fixed. Hopefully soon.
What's great about it: Carried over information from previous year
What's not so great: Poor explanations for some federal and very few good explanations to answer state questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Eazy!
on March 20, 2014
Posted by: agora
from Jasper, GA
Used for years with no hassle or fret at tax time.
What's great about it: Easy and logically set up. Just answer the questions.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it!
on March 20, 2014
Posted by: KathyPA
from Gettysburg, PA
I love the program! Its only complicated because the IRS makes it so complicated. I was able to get a huge return this year and I feel better knowing I was guided through every possible scenario. Thanks TurboTax!
What's great about it: Comprehensive, complete, easy
What's not so great: complicated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Job
on March 20, 2014
Posted by: Manila14
from Vallejo, CA
Had to get help from live person who did great job...
What's great about it: Easy to do
What's not so great: Could not file state
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax- The April 15 Pain Reliever
on March 20, 2014
Posted by: hobo11
from Waterford,MI
I have used TurboTax for over 10 years, and I find it to be thorough, fast and accurate. I use TurboTax for my personal and business taxes, and it works well. I also use it for my grown children's taxes, which are more simple, and it works well for all of us.
What's great about it: Thorough,and simple.It puts the tax terms in layman's language, provides multiple sources for research if required.
What's not so great: I don't see any at all
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com