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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
No Hassle!!!
on March 20, 2014
Posted by: Love2sew
from Tracy, California
I realize that all the questions you need to answer are important so the program can help you get the biggest refund. But it can be so tedious. That is taxes.
What's great about it: Like the yearly comparison
What's not so great: Lot's of questions.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I've seen the light!!!!
on March 20, 2014
Posted by: BusinessManager
from Calexico, CA
This is my first time with TurboTax...I will never go back to paying tax preparation services ever.
What's great about it: Trustworthy all the way
What's not so great: none
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
What a disaster!
on March 21, 2014
Posted by: LikedTTLastYr
from Portola Valley, CA
I efiled both Fed & State. Fed was rejected. TT did not have an easy path that I could find. I upgraded TT to Home & Business. Corrected the mistake. BUT, TT had FORGOTTEN many of my charitable donations, points paid on mortgage refi, lots of stuff. I had to go back and re-enter. This was hard to do because TT changed all copies of my return! My advice: make clones of your return, often. Print pdf's, often. Write down everything you enter, in case TT forgets it and you have to do it all again. After I re-entered, TT wanted to charge me again to efile the state. So I said, do the state later. I pressed the button to refile the fed. TT CRASHED during refile!!! I restarted TT: It was back to an older data set, and had FORGOTTEN many entries AGAIN -- even though I had pressed Control-S (Save) often. Luckily, I had a backup on Mac Time Machine, so I didn't have to re-enter yet again. I restored from Time Machine, checked everything, and efiled fed again. This time it worked!!! What will happen with my State efiled return?? The numbers will not agree. Do I have to refile State, or file an amended return??
What's great about it: Easy to start with
What's not so great: TT kept changing results, forgetting what I entered. Disaster!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy filing
on March 21, 2014
Posted by: rkr00
from Hayward, CA
Works great! Very quick and easy filing with Turbo Tax. Just have your information ready and answer questions and your return is completed.
What's great about it: Fast!
What's not so great: Compute with IRA deduction button
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Stress Free Taxes
on March 21, 2014
Posted by: AndrewClyde
This is my third year using Turbo-Tax having always used a tax preparing service before. The difference is night and day. It's a fraction of the cost, no more work (than preparing to visit the preparer) and most importantly a MUCH bigger refund.
Its not scary at all - DO IT !
Its not scary at all - DO IT !
What's great about it: Easy to complete, Easy to file. Inexpensive.
What's not so great: Had to manually retrieve some numbers from last year that you could have brought forward.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
was okay
on March 21, 2014
Posted by: smturbotax
from ky
I have used turbotax for years. I like the product.
What's great about it: went step by step
What's not so great: just didn't answer my questions like I thought it should
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Review
on March 21, 2014
Posted by: GinnySpec
from Austin, TX
I WILL use TT again next year because of the incredible pleasantness exhibited by the agents. While not all were able to research as diligently, several others tried and were successful in finding answers and helped ME to find them. I was told I MUST buy the CD to import from Quicken; returned home with my purchase to find an email from David at TT saying he'd sent a link so I could download the CD without extra cost. That was a bit extra. Still, as I've never before done taxes on my own, TT was quite an asset and the agents helped without being impatient.! That made my headache bearable!!!
What's great about it: EVERY Turbo agent was unfailingly polite.
What's not so great: Some agents not as knowledgeable, of corse.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pretty Good
on March 21, 2014
Posted by: JustSomeLady
from California
Some of the wording is hard to decipher. Working from home and having a "home office" are two different things. It's hard to figure out which one
What's great about it: Saves you filling out the long forms, easier format than the State/Fed issued booklet
What's not so great: Can be confusing - had to refer to long form at times.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com