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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Some pluses compared to last year.
on March 23, 2014
Posted by: robrosie
from Salem, OR
Have been using Turbo Tax for several years and I note the improvements you have made.
What's great about it: Clairity of information provided, inclusive easy use guide.
What's not so great: Having to answer the same questions when I needed to go back.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on March 23, 2014
Posted by: davec74
from Richmond, TX
I have used the online version for many years. This year, I needed to upgrade to Home and Business and it is not nearly as easy to navigate as in the other versions. Also, I got stuck in a script error when it came to editing downloaded financial institution information. Your reps were moderately helpful and I had to get a downloaded version because they couldn't get the online version to work.
What's great about it: accurate and quick
What's not so great: not as intuitive as it should be
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2014 Taxes
on March 23, 2014
Posted by: IowaJerry
from Cedar Rapids, IA
I have a small woodworking business and use Quick Books for the business. Preparing the business part of the process could not be easier. I have been using Turbo Tax for many years without any problems. The electronic filing process is great.
What's great about it: Very Thorough and walks you through step by step. Interview process is very easy to follow.
What's not so great: None to speak of.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
What a relief easily done
on March 23, 2014
Posted by: 2Bellas
from California
I have used Turbo tax for 3 years now as I mainly know my deductions and it has saved me paying an accountant which was becoming more and more expensive each year.
What's great about it: Easy walk through and rechecking every step of the way
What's not so great: None so far and I have used Turbo tax for 3 years now
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 23, 2014
Posted by: Maeann
from Texas
Problem with application going in and out when using.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Statutory Employee Status
on March 23, 2014
Posted by: DAC77
from Marshall, TX
see above
What's not so great: I will list my truck twice and I have to go in an delete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Much better telephone support this year than last!
on March 23, 2014
Posted by: 1971Paco
from Minnesota
Last year every time I needed telephone support I was on the phone interminably! I said so in my review. Had far less need to call this year but no wait time lasted longer than a few minutes before I was able to talk with a live person. Good job, TurboTax!!
What's great about it: see review
What's not so great: non really
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Solid product
on March 23, 2014
Posted by: jedbutler
from Dayton, OH
Everything was great but I felt like the business section was the greatest. It felt like the explanations for where to put expenses were lacking and when I input certain things (such as home business, amortize option, etc) that it didn't properly account for my inputs and still had me input things I didn't need to during the error check. Last of all the state portion had an error for the state of OH! It asked me a question at one point (dealing with percentage of federal student loan tax deduction in my wife's name) but didn't give a place to input the answer!
Overall still a great product and couldn't have done my taxes without it (which is sad our tax law is so complicated). Oh and I also wish it would recognize the scroll wheel on my mouse.
What's great about it: Everything not in con's
What's not so great: some aspects of business and state (OH)
Written by a customer while visiting turbotax.intuit.com