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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Sometimes annoyed, sometimes relieved
on March 28, 2014
Posted by: yholste
from Dade City, Fl
I would recommend Turbo Tax to friends. Finding answers to some questions is difficult, but all in all a positive experience.
What's great about it: Liked being led like a baby through all the steps.
What's not so great: Sometimes it is hard to find answers to my questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
OK
on March 28, 2014
Posted by: jbass16
from Saint Louis, MO
Why would I except an Education Credit when my IRA contribution was greater? It wasn't until I already filed my return that I realized that my $5000 contribution meant zilch!! Not cool!
What's great about it: Quick and Easy!
What's not so great: Did not maximize my credits!...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Anyone can do this!
on March 28, 2014
Posted by: ooskeykay
from Phoenix, AZ
I've been using turbo tax since 1994. Both Sole Proprietors and just simple EZ1040's with the W-2's. I love how it guides me step by step through all the categories. They think of everything!
What's great about it: Easy, fast and covers everything
What's not so great: Need a secure place to store my files
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest Return Yet
on March 28, 2014
Posted by: CWB227
from Madison, AL
I have used TurboTax for several years now. I can't say exactly why but it took only 2 hours to prepare my home and business return instead of 4 or more hours in the past. The number of entries seemed about the same and my return was very similar to the previous year. but it went much quicker.
As usual, importing last years return and W2s makes it easy to see that everything is being covered. I like the comparisons to the previous year.
What's great about it: The process went very fast and easy.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 TurboTax Review
on March 28, 2014
Posted by: LionHeart31
from Waukegan, Illinois
the ACH "thing" kinda confused me... don't remember seeing that before (in the e-filing info gathering window) - also the boxes for the banking info were so light it was difficult to see the box borders and where to place my cursor.
I like the detailed explanations. One detail I didn't notice was a general guideline as to what the penalties can be (as a % or $ amounts) if one failed to pay estimated taxes... probably applies too specifically to individuals I suppose.
That's about it. I will be using TurboTax again.
What's great about it: I like it.... used it for several years now.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 28, 2014
Posted by: robertdude
from Albuquerque, NM
I have used TurboTax now for many years, and love it for simple calculations. Tax law is, however, getting far too complicated. Please take the time with your instructions to simplify if you can, and ensure yourselves that instructions are really simple. Most all of us are not accountants, tax lawyers, IRS savvy people. So, I for one keep wondering if I interpret correctly, if I am placing numbers in the right place, not repeating deductions elsewhere or doing it twice or more, etc.
What's great about it: Focused help is very good
What's not so great: Tax returns are simply getting far too complex & out of control
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yeah!!!! I did it again!
on March 28, 2014
Posted by: LGHUE
from Golden, CO
OMG.... If I can do this, everyone can! The step by step directions are a breeze to follow. Even when I did not know exactly where to put a deduction, Turbo Tax would offer a suggestion or tell me where it should go. Will never go back to a Tax Company. Why? I have Turbo Tax!!!!
What's great about it: Walked through every detail
What's not so great: Problem finding how to delete a form
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fast Tax Prep, Slow Servers
on March 29, 2014
Posted by: KHurley
from Dayton, OH
TurboTax has helped my family and small business do our taxes year after year, and overall the software itself is great. Unfortunately, they don't seem to have quite enough dedicated servers to handle e-filing during tax time (and it's not even April yet). Part of the reason I choose to use TurboTax and e-file is to get away from the frustration of mailing everything in and waiting for the money to be taken out of my bank account. Unfortunately, they have an error which occurs during peak hours when their servers are too busy that may leave you thinking your internet is to blame, and their troubleshooting has you running around restarting your PC and routers to no purpose. Would it kill the TurboTax guys to have a distinct error message to indicate its servers are busy?
So just be ready to stay up until 1:00 am to e-file. Otherwise, no problems.
What's great about it: Got me through my sole proprietor taxes quickly.
What's not so great: Errored out during "peak hours" while trying to e-file returns, troubleshooting not helpful regarding actual issue.
Written by a customer while visiting turbotax.intuit.com