turbotax.intuit.com Customer Reviews Collected from turbotax.intuit.com
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5 out of 5
4.5
Open Ratings Snapshot
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4 out of 5
4
Pretty Good
on April 1, 2014
Posted by: bgjo
from OKC, OK
I'm glad I got turbo tax.
What's great about it: I thought it would be a lot harder.
What's not so great: There wasn't an obvious spot for my stock market stuff.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4 out of 5
4
Minor Irritation
on April 1, 2014
Posted by: LoveTaxes88
from Seattle
I got an error message when trying to download updates to the software. I tried a few of the suggestions on the help site but ended up re-installing the software. Other than that, the rest was easy.
What's great about it: Easy to use
What's not so great: Had problems with installation
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5 out of 5
5
Trust you guys
on April 1, 2014
Posted by: MatthewFDE
from Salt Lake City, Utah
You always walk me through and give me good explanations of what I'm doing and what things mean. Trust you guys. Been using turbo tax for years. Takes me a few hours, but when I'm done, I know it is right.
What's great about it: You always walk me through and give me good explanations of what I'm doing and what things mean. Trust you guys.
What's not so great: Just nervous hoping I understand you correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5 out of 5
5
Easy and User Friendly
on April 1, 2014
Posted by: BeBe712
from Texas
Turbo Tax is reliable, and easy to grasp the content. The way that the user is instructed to enter information is simple and does not take a long time to get started.
What's great about it: Information is easy to understand, and to enter into the return
What's not so great: The software is a bit slow in opening up the return
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4 out of 5
4
So complicated
on April 1, 2014
Posted by: OMG28
from Beverly, Ma
I have used Turbo Tax for years.
It seemed really complicated this year, especially the state returns. In addition, I think Turbo tax should have informed me that unemployment tax is not taxed by California prior to my paying for an additional return(I am a non-resident) and had no other income potentially taxable by Cal... I think I don'[t even need to file any California return but there is no way to double check or delete that return just because I didn'[t realize Ma taxes unemployment insurance and Cal does't.
I will call tomorrow and hopefully it is not a nightmare to find an answer if I don't need to file anything with Cal if unemployment was the only Cal income.
Other than that, I generally think Turbo Tax does a very good job.
What's great about it: LIke the guidance
What's not so great: State Returns were confusing on what you needed to add and didn't .....had to pay for an unnecessary other state tax ret
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4 out of 5
4
No e- filing
on April 1, 2014
Posted by: fronion
The program never told me why I could not e-file.
What's great about it: All fine except...
What's not so great: Would not allow me to e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3 out of 5
3
Good
on April 1, 2014
Posted by: groth
from Cleveland, OH
Could be simpler with more details
What's great about it: A litle complicated
What's not so great: Not enough details
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4 out of 5
4
TurboTax Home & business 2013
on April 1, 2014
Posted by: WillytheGeek
from Louisiana
Needs to remember/transfer retirement dates from year to year.
Been using TT since 1997
What's great about it: getting a little less intimidating each year
Written by a customer while visiting turbotax.intuit.com
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