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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Changes from last year
on April 1, 2014
Posted by: nitpicker123
from Los Angels, CA
see cons
What's great about it: None
What's not so great: Absolutely dispise the new printing/viewing. Took forever, often didn't even come up, way too many clicks to get there
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Waste of time and money
on April 1, 2014
Posted by: CharlesSr
from Sarasota, Fl
After doing all the filing work and paying for this service (Fed. and state), I tried to email the return only to be told that this was not possible as there was an UPDATE waiting and I had to go back to get it installed - which I did. Then I tried again and again, but to no avail. Finally, I printed it out and mailed it via the Post Office, which had already LOST the first filing, which was sent to my daughter for approval. This is a problem with little solution. I have already written a review in which I said that I would recommend TurboTax to friends, but now I would like to take that review back.
Charles
Charles
What's not so great: couldn't email the returns
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 1, 2014
Posted by: DCOverturf
from Rural SW Virginia
Have used TurboTax for years and will do so in the future. It helps me make the best decisions in our overly complicated tax system, especially since we operate an agritourism business.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Tax Program
on April 1, 2014
Posted by: Ice2Ice2
from Buford, GA
I have been using turbotax since 2001 and I have never had any problems. Thanks for making a great product!
What's great about it: Great Product, Excellent help, Great people, easiest way to do my taxes
What's not so great: None yet
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Home and Business
on April 1, 2014
Posted by: egmbiochem
from Mundelein, IL
Other versions of TurboTax in previous years asked for administrator pin and did not require that I log out of personal section of desk top and re-log into administrator section. Since the file with my information was in my personal section of the computer, I had to copy and move my files to the administrator section to complete the updates and my tax filing. The pop-up window asking for administrator pin is the standard for all programs on Windows 7. I do not understand why TurboTax Home and Business does not conform to the standard.
What's great about it: Easy to Use. covers all the bases. Same quality of review as other versions of TurboTax
What's not so great: Home and Business search for updates required that I log-in as adminstrator to update.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Helpful tool, but updates were a hassle
on April 1, 2014
Posted by: EireannB
from Colorado Springs, CO
Walking through all of the steps, with thorough explanation of what each step means and what qualifies for that specific field, is hugely valuable and makes TurboTax worth it year after year.
This year in particular, however, I was pretty frustrated with all of the updates. First of all, when I tried to file mid-march all of the forms were still not finalized and therefore I wasn't able to file. I signed up to receive an email when those forms were finalized, which never arrived, and only when I by chance logged back in and manually ran updates did I find that the forms were ready.
Then, when trying to efile, I was told there were updates I needed to install before I could file. I'd leave, install updates, come back to efile, and get the same message. This happened repetedly (within the same hour), and was a very frustrating user experience.
I ultimately had to quit the program and open it back up again before it would recognize I ran the updates and allow me to efile.
What's great about it: step-by-step guide to taxes
What's not so great: prohibitive updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
worst experience ever
on April 1, 2014
Posted by: colin111111
from NM
This is the last time I ever use Turbo tax. Very confusing with redundant areas for data entry. Also program won't allow me to print a hard copy. It's as if they are insisting I file by e.
What's great about it: way redundant questions and confusing
What's not so great: unable to print
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Program
on April 1, 2014
Posted by: jimincal
from California
One problem this year was that the file updates did not save after several attempts, and this prevented me from eFiling. It worked on the third attempt.
What's great about it: Copies prior years info. Shows year over year comparison
What's not so great: Charge to eFile state. Prompt for Audit Defense.
Written by a customer while visiting turbotax.intuit.com