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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Excellent Tax Program
on April 1, 2014
Posted by: Ice2Ice2
from Buford, GA
I have been using turbotax since 2001 and I have never had any problems. Thanks for making a great product!
What's great about it: Great Product, Excellent help, Great people, easiest way to do my taxes
What's not so great: None yet
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Home and Business
on April 1, 2014
Posted by: egmbiochem
from Mundelein, IL
Other versions of TurboTax in previous years asked for administrator pin and did not require that I log out of personal section of desk top and re-log into administrator section. Since the file with my information was in my personal section of the computer, I had to copy and move my files to the administrator section to complete the updates and my tax filing. The pop-up window asking for administrator pin is the standard for all programs on Windows 7. I do not understand why TurboTax Home and Business does not conform to the standard.
What's great about it: Easy to Use. covers all the bases. Same quality of review as other versions of TurboTax
What's not so great: Home and Business search for updates required that I log-in as adminstrator to update.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Helpful tool, but updates were a hassle
on April 1, 2014
Posted by: EireannB
from Colorado Springs, CO
Walking through all of the steps, with thorough explanation of what each step means and what qualifies for that specific field, is hugely valuable and makes TurboTax worth it year after year.
This year in particular, however, I was pretty frustrated with all of the updates. First of all, when I tried to file mid-march all of the forms were still not finalized and therefore I wasn't able to file. I signed up to receive an email when those forms were finalized, which never arrived, and only when I by chance logged back in and manually ran updates did I find that the forms were ready.
Then, when trying to efile, I was told there were updates I needed to install before I could file. I'd leave, install updates, come back to efile, and get the same message. This happened repetedly (within the same hour), and was a very frustrating user experience.
I ultimately had to quit the program and open it back up again before it would recognize I ran the updates and allow me to efile.
What's great about it: step-by-step guide to taxes
What's not so great: prohibitive updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
worst experience ever
on April 1, 2014
Posted by: colin111111
from NM
This is the last time I ever use Turbo tax. Very confusing with redundant areas for data entry. Also program won't allow me to print a hard copy. It's as if they are insisting I file by e.
What's great about it: way redundant questions and confusing
What's not so great: unable to print
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Program
on April 1, 2014
Posted by: jimincal
from California
One problem this year was that the file updates did not save after several attempts, and this prevented me from eFiling. It worked on the third attempt.
What's great about it: Copies prior years info. Shows year over year comparison
What's not so great: Charge to eFile state. Prompt for Audit Defense.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Satisfied
on April 1, 2014
Posted by: JWNortham
from Scotts, MI
Prior years, it seemed easier to play around with potential IRA contributions to see impact on return. No big deal, I figured it out............but you asked.
What's great about it: Concise, easy, thorough
What's not so great: IRA contribution impact...cumbersome
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
2013 Fed & St Tax Return
on April 1, 2014
Posted by: zteck
from Folsom, CA
I have used TurboTax for several years but this 2013 tax year version is by far the absolutely most poorly developed program. It has taken me 15 extra hours to figure out that TT inappropriately carried forward a 179 deduction that was fully taken in 2012, and then to go back through the entry process to correct the default entries.
Several of the instructions were gibberish, not understandable by a lay person completing the tax form. It is possible a CPA could follow the detailed and cumbersome instructions and maybe a person who is expert at filing other people's returns could also. But this average joe blo who just wants to get to the bottom line and file our joint return was frequently at a loss to figure out what TT expected me to enter and do.
Enough said.
What's great about it: Easy to e-file Fed
What's not so great: Absence of clear, understandable explanations
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More Problems Than Usual
on April 1, 2014
Posted by: DOTaylor
from Florida
I could not get Mutual Fund information to transfer from
Quicken into Turbo Tax. In previous years, this information has transferred and the program calculated the cost of stocks sold. I had to do all of this manually. I had other transfer problems but they were easier to handle manually.
Quicken into Turbo Tax. In previous years, this information has transferred and the program calculated the cost of stocks sold. I had to do all of this manually. I had other transfer problems but they were easier to handle manually.
The Income tax line items between Quicken and Turbo Tax should be expanded so td\hat these transfers are easier to make
What's great about it: Calculations are good. I prefer Turbo Tax and will continue to use it.
What's not so great: Had more trouble than usual transferring information form Quicken Home and Business 2013 to Turbo Tax Home and Business
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com