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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Not as good as previous years
on April 1, 2014
Posted by: Taxpayer14450
It seems like the quality is slipping - previous years were glitch free.
--Install did not work; had to download large patch (complete reinstall).
--Installed services that slowed down my older computer or locked it up until I cancelled them in Control Panel -> Services. Spyware?
--Constant certificate warning errors from Google during filing - what gives?
--Error in HVAC credit filing interview.
--Installed services that slowed down my older computer or locked it up until I cancelled them in Control Panel -> Services. Spyware?
--Constant certificate warning errors from Google during filing - what gives?
--Error in HVAC credit filing interview.
What's great about it: eFiling
What's not so great: Many errors and glitches this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Federal is great
on April 1, 2014
Posted by: jej7
from Orange County, California
I've used TurboTax for many years and it keeps getting better. The federal tax portion is easy and the explanations helpful. The part I don't understand is depreciation, esp. why it depreciates the cars we use in business. On the other hand, the California state return is confusing with all the differences from federal deductions--especially when it comes to depreciation. Those don't seem to be automated and require outside knowledge. It says federal deductions California didn't allow in previous years I can take now, but I have no idea how to do it and wish TurboTax imported that data and did it automatically.
What's great about it: Federal is easy to use
What's not so great: CA state filing is confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long-time user is very happy!
on April 1, 2014
Posted by: SnowyTaxPayer
from Hartford, WI
After years of paying a tax-preparer, TurboTax saved me money and made fewer (hopefully no) mistakes. The way TurboTax imports last year's return makes preparation easy each year. TurboTax also prompts for everything and yet allows for skipping on subjects not applicable.
I like being able to flag things as I go along and collect that information later. Sometimes I have trouble going back to things, but I think it works out eventually.
Thank you for such a great product all these years.
What's great about it: More accurate, thorough, and less expensive than tax preparers.
What's not so great: Sometimes a little clunky to get back to something, but it always seems to work out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME RESULTS - GREAT REFUND!
on April 2, 2014
Posted by: PRAYERWARRIOR
from KEKAHA, Hi
I LIKE ALMOST EVERYTHING ABOUT TURBO TAX! FROM THE BEGINNING TO THE END ESPECIALLY WHEN I GET A GREAT REFUND FROM BOTH FEDERAL AND STATE. AS MENTIONED, WE COULD IMPROVE THE ERROR PORTION WITH BETTER EXPLANATION AND A BIGGER SCREEN WHEN IT COMES TO CORRECTING THE ERRORS. OTHER THAN THAT, EVERYTHING WAS PRECISE, ACCURATE AND VERY USER FRIENDLY! RECOMMEND YOU TO MANY OF MY FRIENDS AT WORK, AT CHURCH AND ALSO MY FAMILY MEMBERS AS WELL. YOU DON'T NEED TO BE A TAX EXPERT TO USE TURBO TAX. THANKS FOR EVERYTHING TEAM TURBO TAX!
What's great about it: THE ENTIRE TURBO TAX WALK-THRU
What's not so great: ERRORS PORTION COULD BE BETTER
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
USER-FRIENDLY AWESOMENESS
on April 2, 2014
Posted by: LIONTOWERS
from SAN DIEGO CA
I LIKE THAT SOFTWARE IS USER-FRIENDLY.
What's great about it: EXPLANATIONS ARE EASY TO UNDERSTAND. LAYMAN TERMS
What's not so great: N/A
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Peace of mind using Turbo Tax!
on April 2, 2014
Posted by: rmscud47
from Honolulu, HI
Greatly appreciate Turbo Tax and the ease in which I can get my taxes done!
What's great about it: They go through all the steps and make it understandable for me to know what I am doing.
What's not so great: Can't really think of any except it is a bummer that my state has an e-file charge!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Learning Experience
on April 2, 2014
Posted by: Garwee
from Barrington, Illinois
Highly reccomend for self employed.
What's great about it: Easy walk through guide and explanations
What's not so great: There were not any negatives
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax Crash
on April 2, 2014
Posted by: twclayton1955
from Sioux Falls, SD
Turbotax crashed just as I was going to e-file a return.
Then, when I got ready to e-mail it, it kept circling me back to the beginning of the e-file process. Is this a gimmick to keep soliciting an audit insurance fee?
What's not so great: Crash
Written by a customer while visiting turbotax.intuit.com