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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Turbo Tax 2013 Worked for Us!
on April 2, 2014
Posted by: Enclaved
from Castle Rock, CO
The 2013 TurboTax software works extremely well. If consumers follow the prompts in order and have all of their information organized before starting, then this will be a happy experience.
There are still improvements that can be made - such as emphasizing the information the consumer should have - organized - before they start punching in information.
I think letting the consumer know that "don't enter now, it will be dealt with later" is very good approach.
While govt changes to forms cannot be known in advance, the TurboTax software should have a rigorous testing cycle before release to avoid part to the software not capturing data correctly from auto-download from sites (ie 1099B, Schedule D and 8949, Capital Gains Worksheets).
Overall, great experience.
There are still improvements that can be made - such as emphasizing the information the consumer should have - organized - before they start punching in information.
I think letting the consumer know that "don't enter now, it will be dealt with later" is very good approach.
While govt changes to forms cannot be known in advance, the TurboTax software should have a rigorous testing cycle before release to avoid part to the software not capturing data correctly from auto-download from sites (ie 1099B, Schedule D and 8949, Capital Gains Worksheets).
Overall, great experience.
What's great about it: Full coverage of topics with quick references for explanations or additional information - made easy!
What's not so great: Fixes to software impacted/delayed filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
bad bad bad
on April 2, 2014
Posted by: 1234mmmmm
from WI
Program kept telling me to update to file. I loaded a patch from TT but it still did not work. Had to mail the return. I hope I was not charged the e-file fee. A TT employee said he could remove the charge. We will see when I get my statement.
What's great about it: years of good exp but not so this year
What's not so great: could not e-file state
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Confusing
on April 2, 2014
Posted by: pjpjpjpjpj
from Central California
It is difficult and time consuming to figure out how specific questions relate to specific entries on the filed tax forms
What's not so great: Data Relations
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Well Done
on April 2, 2014
Posted by: mickpatriot195
from Chicago
great product but slipping a little in quality I feel as LONG time user. - stay focused :)
Life changes - Marriage is missing? really?
What's great about it: intuitive - easy to use -
What's not so great: cost
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to follow process
on April 2, 2014
Posted by: Murraycharles
from Lake City, Florida
Complex, yet simple to follow prompts. Especially, when you have "Neat Receipts" to collate your expenses. I am not sure that multiple real estate projects were filed correctly on Turbo Tax, but, I did my best to try to submit the data in the right form.
What's great about it: Easy to follow process
What's not so great: Can not think of any
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Error Check
on April 2, 2014
Posted by: Central
from Wayne County, New York
There was no clue as to what this was nor how to get there. I had to use my other laptop to look up that form!
What's great about it: Worthwhile Feature
What's not so great: Told to "Check This Entry" Form 2106---Adjustment Wks: Line 6-3 must be entered"--There was no clue as to what this nor
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Detail
on April 2, 2014
Posted by: Ricee
from Dallas, Tx
I really liked the detail of the return as it helped me cover every possible area of personal and business to get the best possible refund.
What's great about it: Went through every possible scenario
What's not so great: not much, very long
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 2, 2014
Posted by: subnuke
from Lenoir NC
I have used Turbo Tax for a number of years for personal and business. Turbo Tax covers all the areas I need for both.
What's great about it: User friendly
Written by a customer while visiting turbotax.intuit.com