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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on November 6, 2014
Posted by: ghthththtyhtyty
under the realtor question to see if you qualify as a realtor make it more clear to check one or more boxes if you work 750 hours etc...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
1st time doing return with program
on November 4, 2014
Posted by: kolbflyer007
I'm happy enough to stay with TurboTax, signed up for Advantage Member. I made one phone call to see if you could actually talk to a live person about a TurboTax question. I got answer, I didn't need any tax questions answered. Person was nice and polite and didn't have the answer immediately but got back with answer shortly.
What's great about it: I like the info help clicks to keep you informed and on track
What's not so great: Need to read what's available to know product, this takes time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Highly disappointed
on November 2, 2014
Posted by: Ranchmama1
I paid for turbo tax and filed an extension until Oct 15. I got sick and could not get filed earlier and stayed up until midnight the 15th and system just shut me out. Then when tried to file in a few days I could not find my return I was in the middle of filing. So my only choice was to pay again which was higher by this time. That really stiinks. I should get reimbursed wouldn't you think?? I haved used for years.
What's great about it: Most questions easy
What's not so great: cut off date
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Post Oct 15 Filing
on November 1, 2014
Posted by: bradleyb999
For the first time ever, I feel I was let down by turbo tax because of a lack of support after October 15. Please support:
1. web-based turbo tax after October 15
2. e-filing after October 15
2. e-filing after October 15
Thank you,
Brad
Brad
What's not so great: post oct 15 support
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Download problems
on October 31, 2014
Posted by: FredGarb
I had a difficult time downloading from Quicken especially for tax transactions on securities. I also had a difficult time understanding and completing the option to provide a mailed in version of the security transactions after I spent a lot of time trying to figure out how to download each transaction from my broker. Make it clearer that this is an option (to not download) that is much easier to finishing the return.
What's great about it: Well organized, fairly easy to follow
What's not so great: hard to download from quicken
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on October 29, 2014
Posted by: GregSG
Well done. I think I have a good handle on all my deductions so I am comfortable with paying only my fair share of taxes.
What's great about it: Detailed explanations excellent.
What's not so great: Was not able to download prior year 2012 return info even though I used Turbo Tax?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
sweet and accurate
on October 28, 2014
Posted by: oneeyeJack
definations are, (at times) difficult to decypher.
What's great about it: ease of use
What's not so great: terms and defineations are needed for the in-experiensed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So great to use
on October 28, 2014
Posted by: goss1
overall TurboTax is Great. I have used it for many years and will continue to use it.
What's great about it: I really like the way the program takes me through every option
What's not so great: hard to find instruction on page your working on
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com