Many days of frustration and inability to obtain guidance from help center to assist or further override.
A. J. at the Help Center was very helpful this evening and was the only one who even made contact with me to assist. He is a very professional, customer service asset to Turbo Tax/Intuit.
I am a long time customer of Intuit but after this year, I can not recommend the Turbo Tax program to anyone unless something is done to provide solutions.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Good program to use, especially for the simple tax returns. May be a little more complicated if you have a business. But a lot easier than going to an accountant.
I would like to not have to scroll down to get to the next section when stepping through the list of several steps. Can the screen automatically scroll so the continue button is displayed.
Turbo Tax give me the online security of filing my return each year. It ask all the questions and I am comfortable answering them knowing they are very professionally done. Thanks..
I've used TurboTax for years, but only recently for a small business. I really appreciate the comparisons to last year and imported data - saves time. TT found an item or two that I didn't know about, and saved me a bit of $$. The business section was a bit confusing to navigate at first - how to enter some expenses, but a little FAQ study helped a lot.