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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
bad bad bad
on April 2, 2014
Posted by: 1234mmmmm
Program kept telling me to update to file. I loaded a patch from TT but it still did not work. Had to mail the return. I hope I was not charged the e-file fee. A TT employee said he could remove the charge. We will see when I get my statement.
What's great about it: years of good exp but not so this year
What's not so great: could not e-file state
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax 2013 Worked for Us!
on April 2, 2014
Posted by: Enclaved
The 2013 TurboTax software works extremely well. If consumers follow the prompts in order and have all of their information organized before starting, then this will be a happy experience.
There are still improvements that can be made - such as emphasizing the information the consumer should have - organized - before they start punching in information.
I think letting the consumer know that "don't enter now, it will be dealt with later" is very good approach.
While govt changes to forms cannot be known in advance, the TurboTax software should have a rigorous testing cycle before release to avoid part to the software not capturing data correctly from auto-download from sites (ie 1099B, Schedule D and 8949, Capital Gains Worksheets).
Overall, great experience.
There are still improvements that can be made - such as emphasizing the information the consumer should have - organized - before they start punching in information.
I think letting the consumer know that "don't enter now, it will be dealt with later" is very good approach.
While govt changes to forms cannot be known in advance, the TurboTax software should have a rigorous testing cycle before release to avoid part to the software not capturing data correctly from auto-download from sites (ie 1099B, Schedule D and 8949, Capital Gains Worksheets).
Overall, great experience.
What's great about it: Full coverage of topics with quick references for explanations or additional information - made easy!
What's not so great: Fixes to software impacted/delayed filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Got a refund!
on April 2, 2014
Posted by: jackrrr
As long as your records are well recorded for entry, TurboTax is very fast and simple. I especially appreiate the "error check" and audit probability.
What's great about it: simple to understand once you were in the right place
What's not so great: too many questions in areas of no interest
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to do business info
on April 2, 2014
Posted by: Julesr
I've used Turbo Tax for over 20 years and it's by far the easiest way to do my taxes. The program guides you step-by-step so you don't miss anything.
What's great about it: Simple, easy to use, step by step
What's not so great: No Cons -
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 2, 2014
Posted by: janetgibson
This program walks you through everything you need. I am self employed and have rental properties and it helped me with all of it!
What's great about it: Easy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Military Cautions
on April 2, 2014
Posted by: Lilcharlie70
Turbo Tax is easy to use and does an excellent job of working out the taxes. The only problem was the transfer of retired pay from the federal to the state return was not as easy as suggested by the instructions so the amount had to be enetered separately. Thisproblem has occured every other year.
What's great about it: Excellent in working with federal returns
What's not so great: Transfer of data from federal return needs to be carefully watched
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 2, 2014
Posted by: Promowers
I have used Turbo Tax for at least 12 years. Extremely Satisfied!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax Crash
on April 2, 2014
Posted by: twclayton1955
Turbotax crashed just as I was going to e-file a return.
Then, when I got ready to e-mail it, it kept circling me back to the beginning of the e-file process. Is this a gimmick to keep soliciting an audit insurance fee?
What's not so great: Crash
Written by a customer while visiting turbotax.intuit.com