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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Fast and Easy- First timer
on April 5, 2014
Posted by: l1nen
from San Francisco, CA
I've never done taxes on my own before. I've always gone to some professional to help me out. While commercials make it seem quick and painless, I've never had an experience where I wasn't required to wait and wait.
Turbotax made it so fast and it did all the legwork. Easy instructions and a simple "click to continue" format made it the best way to get a refund, without the hassle.
What's great about it: Easiest and most thorough way to do taxes
What's not so great: Turbotax can't find public files that I didn't have (like from the DMV)
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It's Great But
on April 5, 2014
Posted by: SCLY
from Sacramento, CA
I had to search for where to enter the sale of my second home. I was not able to import anything from the financial institutions I have.
Each year, I wonder if I have really answered everything correctly. Some stuff I just do not understand.
I really like your deduction program that identifies the value of my donations.
What's great about it: Walks you through most of the stuff.
What's not so great: Had trouble finding a few things.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Sustain Superior Performance
on April 5, 2014
Posted by: mlachap
from Nevada
I've used TT for years, now. The program is quick, clear, and concise. If you have everything prepared (bank statements, bills, receipts, etc.), you can in and out with TurboTax quickly and have it perform at the "paid professional" level and better.
The goods: clear flow and step by step instruction works well, in addition to having the tips and clues hyperlinked right next to the questions.
The bads: This is the second year that items entered in the program got caught as "errors" on worksheets (vehicle expenses). Not a biggie, just repetitive. Also, and I'm not sure how to logic this out better than putting it past beta testers, but some of the questions might be phrased differently. I caught the meaning of some of the questions to help me answer a section, but, I had to dig a little into the help to get clarity.
Overall: a good showing, once again, from the guys and gals who built a solid product.
The goods: clear flow and step by step instruction works well, in addition to having the tips and clues hyperlinked right next to the questions.
The bads: This is the second year that items entered in the program got caught as "errors" on worksheets (vehicle expenses). Not a biggie, just repetitive. Also, and I'm not sure how to logic this out better than putting it past beta testers, but some of the questions might be phrased differently. I caught the meaning of some of the questions to help me answer a section, but, I had to dig a little into the help to get clarity.
Overall: a good showing, once again, from the guys and gals who built a solid product.
What's great about it: Gets me the maximum refund while explaining the important items
What's not so great: Worksheets still need some work
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love Turbo Tax until this year
on April 5, 2014
Posted by: Nlmacie
from Richmond, VA
I have used Turbo Tax since 2007 and have always been happy with the program. However, this year, my son died, and I am having the worst time doing his taxes. It was bad enough losing him at age 20, but the efile keeps kicking back due to the PIN. IRS Says I don't need one, TT says I do. I have given up and will mail them in. I figure that is probably the real reason they are kicking back is because he is deceased but why not just not allow me to efile instead of all this PIN nonsense?
What's great about it: Easy to use, walks you through it
What's not so great: Keeps kicking back an efile
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Experience in a long time!
on April 5, 2014
Posted by: djcope
from Duncan, OK
I had used another tax product for years, but decided to change when this product handled tax-exempt interest incorrectly. Also, trying to navigate through MLP related transactions was a nightmare. TurboTax made the entire process so much easier and saved me DAYS necessary to complete my return. I am a very happy customer and will use TurboTax in the future.
What's great about it: Ver easy to navigate through process. Easy to understand.
What's not so great: Can't think of any.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Whew! Taxes Away
on April 5, 2014
Posted by: TurboMe64
from Tampa, FL
Provided assistance throughout the process. which made filing easier.
What's great about it: easy to complete
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty Comprehensive Program
on April 5, 2014
Posted by: Isis01
from Covina, CA
1. This is my second year using Turbo. I used the competition before for several years and they let me down with their unwillingness to represent me or advised me on a marital status issue.
2. I'd like more of a live chat option, that would help me get instant answers to my questions, instead of me having to look and do a lot of research elsewhere.
What's great about it: Very intuitive format
What's not so great: Difficult contacting a live person for questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loved it!
on April 5, 2014
Posted by: kjcanon
from Arlington, TX
I really hate the IRS, but at least turbo-tax takes the sting out of the experience! Very nice and user-friendly format. I've been using turbotax since 2007, so it's really nice not having to enter the same old information year after year. It remembers everything! Now if we can just control the spending that congress does with our tax dollars, then we would be much better off.
What's great about it: Very automated; did the thinking for me.
What's not so great: Kind of long, but hey... it's taxes.
Written by a customer while visiting turbotax.intuit.com