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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
Remarks of user from DOS days
on April 6, 2014
Posted by: RuffinSnow
from Claremont, NC
I will purchase TurboTax again next year as I have for many years previously. I really like the questions and the integrated compilations. Much cheaper and more "fun" than paying an accountant.
What's great about it: I love TurboTax. Have used it every year since I bought TurboTax for DOS and printed on tractor drive dot matrix printer
What's not so great: Almost impossible to talk with tech support person, and right now I can't figure out how to print return.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Extremely EASY!
on April 6, 2014
Posted by: JoyLloyd
from Lake Wales, Florida
This is great when you know how you want to work on your return. A bit clunky when you know what you need to input but can't find easily. Otherwise, great software. Have been using it for years.
What's great about it: Easy to follow my way.
What's not so great: Too many screens and not enough shortcuts.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Hooray for White Glove Service
on April 6, 2014
Posted by: UncleTony
from Annapolis, MD
Turbotax has set a new standard for customer service in 2013. I spoke to three different representatives, including a CPA. Each one was phenomenal. They were able to resolve my issues swiftly and with great ease, despite my unusual circumstances. Great personalities, complete knowledge and the freedom and authority to make important, on-the-spot decisions. Maybe Intuit should be training all of America's customer relations teams. Thank a million.
What's great about it: Remarkable customer service leads the industry
What's not so great: Nothing at all
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick Tax Preparation
on April 6, 2014
Posted by: HeatherMS
from Tahoma, CA
easy to use, asks questions and guides you through income, expenses, deductions
What's great about it: easy to use, asks questions and guides you through income, expenses, deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 6, 2014
Posted by: Pianoguymn
I have used Turbo Tax for over 10years. The software always works well with no problems or crashes.
Turbo Tas is very easy to use and walks you through the whole process. I have to file schedule C so it is a big help. I would recommend this software to anyone who wants to e-file.
Turbo Tas is very easy to use and walks you through the whole process. I have to file schedule C so it is a big help. I would recommend this software to anyone who wants to e-file.
What's great about it: Thorough and very easy to use
What's not so great: State e-file should be free
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I liked it Easier than doing it by hand
on April 6, 2014
Posted by: pw3579
from Fargo, ND
It was very easy to follow directions it walked you through everything. Very satisfied.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Longtime User
on April 6, 2014
Posted by: SFO001
from California
Every year, Turbotax has some surprises. There are sections that require entering information that are a complete mystery and unclear. There is no explanation or tab that would provide more information on what to enter. There was one or two occasions where I had to open up the actual return to get a better idea of what the entry should be. When you enter something one should feel confident that it is completely clear and understood. There was one or two times when I just had to guess what it was asking. This didn't make me feel confident.
What's great about it: Creates all docs for return
What's not so great: not all entries clear and easy to undersytand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT2013
on April 6, 2014
Posted by: 4unclesam
from Los Gatos, CA
In general, TT 2013 again meets my needs with the easy guide feature by walking me through the whole process with very intuitive questions. Everything is great except for the following:
1. Turbo Tax Community on the right pane should not redirect to a new browser window. Instead I would recommend to redesign it like a Microsoft Excel or Windows search feature where the answers are inside the application pane. May be it would be as easy as looking up the TT data base server and displaying them on the pane instead of popping up a browser window.
2. Allow to print state E-filing receipt like Federal E-filing.
1. Turbo Tax Community on the right pane should not redirect to a new browser window. Instead I would recommend to redesign it like a Microsoft Excel or Windows search feature where the answers are inside the application pane. May be it would be as easy as looking up the TT data base server and displaying them on the pane instead of popping up a browser window.
2. Allow to print state E-filing receipt like Federal E-filing.
What's great about it: TT 2013 easy gude is great, just follow and gather info.
What's not so great: Turbo tax community on the right pane opens a new browser window
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com