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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,029 reviews
5 Stars
8,669
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
on April 7, 2014
Posted by: NorwichNorfolk
from California
Some of the explanations are not clear. Too ambiguous.
What's great about it: Easier than filling in forms by hand.
What's not so great: Every year we lose data and need to start again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Why I use Turbo Tax
on April 7, 2014
Posted by: Noring
Turbo-Tax touches on every aspect of your income and expenses - nothing can be missed!!!
What's great about it: Very knowledgeable
What's not so great: Nothing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Fed program good, States confusing
on April 7, 2014
Posted by: tarjj
from Northwest
Fed program is good and would recommend it to others, even those who have a fairly complicated return. However, for the past 3-4 years I've had problems with the State program which can be confusing and have actually taken me significantly more time (trying to figure out stuff) than the data input for the Federal program. Even the TurboTax support personnel, who were as helpful as they could be, recognized that the several problems I've had were related to the software.
What's great about it: Fed program intuitive with good support
What's not so great: Past 3-4 years State programs frustrating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax Makes It Easy!
on April 7, 2014
Posted by: Enthusiasm
from Elon, North Carolina
Turbotax is so user friendly and accounts for everything. It's like having a personal CPA in your home. Due to the content being so thorough, it has also taught me additional knowledge which is so helpful.
What's great about it: The program and its sequence is so logical. Saves time by enabling customer to import data from investment sales.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo Tax 2013 review
on April 7, 2014
Posted by: CKearns
from Irwin, PA
I've used this product for years and totally love it. Will continue to use it year after year. It gets better with each year too!
What's great about it: Fast and easy to understand!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth sailing
on April 7, 2014
Posted by: Infinitepower
from Tall., Fla
Very easy to complete my taxes... GO TURBO TAX
What's great about it: pulling data from last year returns
What's not so great: no cons
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
mostly positive, but some mixed
on April 7, 2014
Posted by: emtsr2
from Metairie, LA
I've been using turbotax for a number of years now, and find it very convenient and helpful for the most part. However, occasionally, if one encounters special situations (for example, the death of a parent), one needs to know what to ask or to file, and turbotax is sometimes not sophisticated enough to advise. I also find that the cost of turbotax has increased steadily!
What's great about it: simple to follow, most of the time!
What's not so great: Questionnaires sometimes lead one astray.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I'll use something else next year
on April 7, 2014
Posted by: Gerry99
from San Jose, CA
The product isn't something I will bother using again.
1) Can't increase font size on screen
2) the validation checks want me to answer questions with no context. i.e. Renter's credit yes? no? How the heck do I know that that question means without looking at the page it is from?
3) the filing went south and you do NOT provide an easy way to contact a PERSON. I had to look the number up online. Obviously you don't want people calling you for help, but tough, THAT is what you are SUPPOSED to do to support the product!
1) Can't increase font size on screen
2) the validation checks want me to answer questions with no context. i.e. Renter's credit yes? no? How the heck do I know that that question means without looking at the page it is from?
3) the filing went south and you do NOT provide an easy way to contact a PERSON. I had to look the number up online. Obviously you don't want people calling you for help, but tough, THAT is what you are SUPPOSED to do to support the product!
What's great about it: cheap
What's not so great: 1) Can't increase font size on screen 2) the validation checks asked me to answer questions with no context..
Written by a customer while visiting turbotax.intuit.com