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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
More than expected----WOW
on April 7, 2014
Posted by: Tracker129
from Kansas
Turbo has been my tax software since 2008. Each year it makes it easier because I know the software and they keep it updated.
Thank you
What's great about it: Easy to follow instructions
What's not so great: Not Turbo's fault, don't understand some of the terms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent product
on April 7, 2014
Posted by: AKStone
from Anchorage, AK
Great product for handling taxes for smaller businesses; much appreciated tool.
What's great about it: Clear guidance, good description of options in the process, freedom to be conservative or creative
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 7, 2014
Posted by: godash
from North Carolina
Very good system, will recommend to all my firends
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not so good
on April 7, 2014
Posted by: Yendis9
from Champaign, IL
I have used Turbo Tax for more than 10 years; at least since 2001.
This is the first time I used the business edition. I think you leave too many things unexplained.
This is the first time I used the State edition.
If I had not already done my own state taxes, I would not have known what was going on with the state process (Illinois).
If I had not already done my own state taxes, I would not have known what was going on with the state process (Illinois).
Each year it seems the software assumes just a little more and is just a little less clear how to use.
Also, it would be helpful if you would actually list the forms that were changed during an update. It is disconcerting to find changes being made on April 3, for example. If I knew a little about the change, I would not worry. I don't think I should have to hunt down a simple summary on the internet. Details of the change, yes, but summary, no.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Software needs improvement
on April 7, 2014
Posted by: DaveKamm
from Fort Wayne, IN
When dealing with loss carryovers, the software asked me for information from last years return. I used turbotax last year. It opened last years return when I started this year's return. It already had this information. Why ask me for it? Enter key doesn't work for form submission in many cases. Software also asked me for my street address when I had already entered it when starting the return. Software needs some work boys.
What's not so great: Software asks for information from last years return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Deduction problems
on April 7, 2014
Posted by: Mike186
from Clinton Township,MI
Every year the same problem occurs. Divorced parents. Each claims child care deductions and pay for their own child care. But every year one of us can not claim the deductions and efile because it says that child's SS# had already been used. True it has but have both paid child care for that child. Then I have to mail it in every year. I understand only one parent can claim the child deduction but both should be able to claim the child care. Who ever finishes their taxes second always has a problem when you go to e file them. You end up having to mail them in.
What's great about it: Ease of input
What's not so great: Child care deduction problem
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great program!
on April 7, 2014
Posted by: mattpa
from festus mo
saved me a ton of time and sooo simple to use!!! thanks turbo tax!
What's great about it: easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
April 7th Done!!
on April 7, 2014
Posted by: L80nRedvette
from Asheville, NC
I have used TurboTax for about ten years. This year, the printing process changed resulting in opening other programs to print. Initially, my computer was set incorrectly, and a call on 4-6-2014 resulting in many hours of assistance resolved the problem. Alicia and Jody were FABULOUS!!! The phone call dropped when Jody was assisting, but a quick email from her with the incident number allowed me to continue without repeating the entire problem to Alicia, who resolved the issue completely and with great patience. My sincere thanks and compliments to both girls, "give them a raise"..... As for a change in the program, I was lost at first with input of "New Business" as I already own rental property and almost doubled my information until I realized the change. Thank you for your interest in your customers views.
What's great about it: The help operators
What's not so great: Prefer starting "Personal Info" first
Written by a customer while visiting turbotax.intuit.com