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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
1
Update problems!
on April 7, 2014
Posted by: Shameful
from Pittsburgh, PA
A very disappointing experience enough to make me question if I will ever do it again. No problems the years before but this year the software update would not work and had to go through long hours of trying to fix, ask Turbo Tax question site and had to call, wait 40 minutes for call back then another 40 mins. on phone. Finally worked but no excuse for a product of this size.
What's not so great: Cost hours and hours of wasted time!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wow that was easy
on April 7, 2014
Posted by: hondachaser
from San Diego, CA
Overall, I think its Really good, and easy. I don't know to much about how this stuff works but with the steps, it made it easy, and a very good amount refund then last year. I would recommend this software to anyone like me that don't know how tax work. Thanks You
What's great about it: My first time by myself, it was kinda easy
What's not so great: when it came to box#20 locality name, it ask for something when the w2 form shows nothing, that was kinda confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Easy and Intuitive
on April 7, 2014
Posted by: amclaughlin
from Hobart, IN
overall, it was very easy to walk through and enter the information. I have used Turbo Tax for a few years, and will continue to use it.
One thing that would make it better and safer is if there was an auto save feature after each main section. I had been working on my return for a couple hours, switching between the program and other record documents. When I was finished, I went to close an open document and accidentally closed Turbo Tax... Although it did ask if I wanted to save, I thought it was for the Word document I was trying to close. Needless to say, I lost everything and had to basically start over.
What's great about it: Was very easy to walk through
What's not so great: A couple of the business questions were confusing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 7, 2014
Posted by: THEREALWINEDOC
from WINCHESTER, KY
THE WALK THROUGH AND DATA ENTRY, WITH EASY CORRECTION OPTIONS MADE IT A SNAP!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 7, 2014
Posted by: FeavaFeav
from Livermore, CA
Fast, easy, and cheap
What's great about it: Doesn't get any easier!
What's not so great: Still looking
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 7, 2014
Posted by: whatswiththenic
from Shoreview MN
Overall TurboTax makes filing my taxes easy, yet seemingly complete. I appreciate all the different questions to determine additional deductions.
I don't like the regular sales pitch of additional services.
What's great about it: User friendly
What's not so great: Regular sales pitch for added features
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Scary but doable
on April 7, 2014
Posted by: Scott02
from Houston TX
Overall was a good first time experience but a little scary without someone to speak with when confused.
What's great about it: Deliberate step by step process
What's not so great: No call help line.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Flawless
on April 7, 2014
Posted by: Mikeaconway
from Sheldon, SC
I've been using TurboTax for several years. Simple and accurate.
What's great about it: Easy instructions.
What's not so great: None
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com