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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
helpful
on April 7, 2014
Posted by: pelino
from woodstock ga
at times hold time is a bite long
What's great about it: when i call associates are always very knowledgable and helpful
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Program
on April 7, 2014
Posted by: DirtDevil
from Menasha, WI
This customer did not provide a text review.
What's great about it: Used TurboTax for over 14 years now. Continoues to be a great program which guides you step by step.
What's not so great: None for me at this time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always Works Great
on April 7, 2014
Posted by: TxMikey
from San Antonio, TX
I have been using TurboTax for several years and it is always helpful. It keeps track of previous years - which helps to not forget something important. It has plenty of help tips which give quick/concise answers.
What's great about it: Keeps track of previous years and makes the current year simple.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and VERY helpful
on April 7, 2014
Posted by: 2Corners
from Keller, TX
I ran into a few areas that were unclear or confusing, but when I called the Help Center, both Lisa and Brian were EXTREMELY helpful to literally walk me through each portion of the problem area. I was such a relief!
What's great about it: Help available whenever needed
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some trouble Spots with 2013 Turbo Tax
on April 7, 2014
Posted by: Nursx2
from Shelby, Ohio
The self employed retirement calculation was only able to handle one account vs two when maximum contribution was chosen! Also, there was a spot with the Ohio state tax where an error in entry would not clear, had to go to Forms view and manually change it! Very frustrating!
What's great about it: As with previous years just plug in information to easy stated questions and the math is done for you!
What's not so great: Self employed retirement calculation stated 401(K) and Keogh profit sharing but only calculated for one account, not @!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Update problems!
on April 7, 2014
Posted by: Shameful
from Pittsburgh, PA
A very disappointing experience enough to make me question if I will ever do it again. No problems the years before but this year the software update would not work and had to go through long hours of trying to fix, ask Turbo Tax question site and had to call, wait 40 minutes for call back then another 40 mins. on phone. Finally worked but no excuse for a product of this size.
What's not so great: Cost hours and hours of wasted time!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Wow that was easy
on April 7, 2014
Posted by: hondachaser
from San Diego, CA
Overall, I think its Really good, and easy. I don't know to much about how this stuff works but with the steps, it made it easy, and a very good amount refund then last year. I would recommend this software to anyone like me that don't know how tax work. Thanks You
What's great about it: My first time by myself, it was kinda easy
What's not so great: when it came to box#20 locality name, it ask for something when the w2 form shows nothing, that was kinda confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Easy and Intuitive
on April 7, 2014
Posted by: amclaughlin
from Hobart, IN
overall, it was very easy to walk through and enter the information. I have used Turbo Tax for a few years, and will continue to use it.
One thing that would make it better and safer is if there was an auto save feature after each main section. I had been working on my return for a couple hours, switching between the program and other record documents. When I was finished, I went to close an open document and accidentally closed Turbo Tax... Although it did ask if I wanted to save, I thought it was for the Word document I was trying to close. Needless to say, I lost everything and had to basically start over.
What's great about it: Was very easy to walk through
What's not so great: A couple of the business questions were confusing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com