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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,029 reviews
5 Stars
8,669
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Awesome
on April 7, 2014
Posted by: AlexZion
from Pearland, Texas
I found this software to be well worth the investment. The questions asked helped me to go to the correct document. The questions also taught me what I will need for my 2014 return - a good learning experience for a start-up business owner .
What's great about it: User friendly
What's not so great: unable to chat via email and no phone number to get help
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Expedition
on April 7, 2014
Posted by: Fish506
from Carlisle, PA
I like the way the program leads me step-by-step through the filing process. The easy questions, and complete review of each section, bring to mind everything that needs to be reported. In the end, I have confidence that I have accurately and completely reported my income and expenses.
What's great about it: The program is easy to use, specific questions, every detail covered completely.
What's not so great: Occasionally, there may be issues that the user does not know how to resolve--especially in the review process at end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A Refund for 2013
on April 7, 2014
Posted by: GPMTax13
from Florida
Prepaid taxes and expense deductions contributed to a refund for the past year.
What's great about it: Kept good records of deductions
What's not so great: A lot of work compiling those deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly Wonderful
on April 7, 2014
Posted by: FeelingRelieved
from Miamisburg, OH
Everything was mostly smooth sailing. When I hit a glitch in your system, it took a long time to get assistance. When I finally got Nicole on the line, she was GREAT. Thanks for hiring efficient and friendly help.
What's great about it: Step by step info is easy & non-stressful to follow
What's not so great: glitch in second state transfer of information
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
quick work
on April 7, 2014
Posted by: Astrobuck
from NYC
i was able to do my taxes quickly, however, i was not instructed to remove the disc from the disc drive for printing, and e-filing my returns, suddenly all my forms disappeared from the screen, i had to make a phone call, turn off my computer. thanks to your very helpful technician, i was able to update the software,restore my forms and e-file my taxes...
What's great about it: rapidity of execution
What's not so great: sudden software update
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing! Just Amazing
on April 7, 2014
Posted by: MustangSalley
from Jacksonville, NC
I loved the ease and clarity of the step-by-step directions. I put off using Turbo Tax because I felt unqualified to do my taxes. I have always paid a professional to file my taxes. Little did I know professionals awaited to "help me" along my tax journey within Turbo Tax. I found myself thinking this is easy and comfortable too. I will certainly share my story with my friends.
What's great about it: Step by step clarity and understandable directions
What's not so great: I had to pay for my one free state e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on April 8, 2014
Posted by: zylaphone519
from Broomfield, Colorado
My residence is Colorado. Nearly all of my income was when I was working outside the US for a company based in Florida. Previously in the same situation I paid much less Colorado State tax so I was very surprised by the large amount with turbo-tax. The non-resident / part-time resident and foreign income explanations were inadequate and confusing. When I get a chance later I will probably go somewhere else to get this fixed.
What's great about it: normally easy to follow
What's not so great: Inadequate treatment of overseas situations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Tax Service!
on April 8, 2014
Posted by: Imzadi
from Broomfield, CO
Ever since I formed my business, I have used Turbo Tax. It is reliable, quick, thorough and easy to use and if you do have any questions at all, the staff are incredibly helpful and knowledgeable.
What's great about it: Super fast and easy to follow tax program for home and business.
What's not so great: No refund! But that's not Turbo Taxes fault!
Written by a customer while visiting turbotax.intuit.com