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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
quick work
on April 7, 2014
Posted by: Astrobuck
from NYC
i was able to do my taxes quickly, however, i was not instructed to remove the disc from the disc drive for printing, and e-filing my returns, suddenly all my forms disappeared from the screen, i had to make a phone call, turn off my computer. thanks to your very helpful technician, i was able to update the software,restore my forms and e-file my taxes...
What's great about it: rapidity of execution
What's not so great: sudden software update
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing! Just Amazing
on April 7, 2014
Posted by: MustangSalley
from Jacksonville, NC
I loved the ease and clarity of the step-by-step directions. I put off using Turbo Tax because I felt unqualified to do my taxes. I have always paid a professional to file my taxes. Little did I know professionals awaited to "help me" along my tax journey within Turbo Tax. I found myself thinking this is easy and comfortable too. I will certainly share my story with my friends.
What's great about it: Step by step clarity and understandable directions
What's not so great: I had to pay for my one free state e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on April 8, 2014
Posted by: zylaphone519
from Broomfield, Colorado
My residence is Colorado. Nearly all of my income was when I was working outside the US for a company based in Florida. Previously in the same situation I paid much less Colorado State tax so I was very surprised by the large amount with turbo-tax. The non-resident / part-time resident and foreign income explanations were inadequate and confusing. When I get a chance later I will probably go somewhere else to get this fixed.
What's great about it: normally easy to follow
What's not so great: Inadequate treatment of overseas situations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Tax Service!
on April 8, 2014
Posted by: Imzadi
from Broomfield, CO
Ever since I formed my business, I have used Turbo Tax. It is reliable, quick, thorough and easy to use and if you do have any questions at all, the staff are incredibly helpful and knowledgeable.
What's great about it: Super fast and easy to follow tax program for home and business.
What's not so great: No refund! But that's not Turbo Taxes fault!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Brilliant combination!
on April 8, 2014
Posted by: Adventuremuffin
from Portland OR
I really appreciate TurboTax. Combines years of experience, advice and expertise and creates a brilliant combination.
Cheers
David
Cheers
David
What's great about it: Simple software, experts available
What's not so great: very little
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very nice and did my tax w/o much hassle!
on April 8, 2014
Posted by: cwwang
from Irvine, California
Overall excellent experience. Just some small minor hassles when editing information. But this year did my tax much faster than I did a year prior.
What's great about it: Flexible user interface (except for the part needing to add extra forms)
What's not so great: Certain features not obvious. Had to figure out how to add CA Form 568 that was not part of the wizard steps.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I LOVE How Simple Taxes are Now!!
on April 8, 2014
Posted by: Gambergirls
from Columbiana, Ohio
I LOVE Turbo Tax!! I have done taxes for my family and for my friends for years!!!! I always have a relatively easy time and the program never lets me send off incomplete forms. I am so grateful for your expertise that I can rely on each year as my life circumstances and family needs change. I know that I can always count on Turbo Tax to help my family earn what we deserve as diligent taxpayers in a refund that I can prepare from home!! Thanx Again!
What's great about it: Very User Friendly,
What's not so great: access to forms and directions would be good
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
2013 Home and Business for Mac = weak
on April 8, 2014
Posted by: wlehfehwdshgj
from California
This review is for the Mac version (not sure if Windows version has these issues):
1) Auto update of the software was not working properly. Every time you did a manual check it would say there were updates and if you accepted them something downloaded and was installed but you could do that over and over and it would just keep doing it. My inference is that it did not properly detect that it was up to date.
2) There was a bug with transfer of carryover of K1 suspended data from the prior year for federal purposes. Eventually a fix was provided but not until early April.
3) There was a 2nd bug with transfer of carryover of K1 suspended data from the prior year for California state purposes. I logged this early on. The only response suggested a complete reinstall (which did not help). I finally gave up and had to resort to manually overriding the forms to enter the data manually.
1) Auto update of the software was not working properly. Every time you did a manual check it would say there were updates and if you accepted them something downloaded and was installed but you could do that over and over and it would just keep doing it. My inference is that it did not properly detect that it was up to date.
2) There was a bug with transfer of carryover of K1 suspended data from the prior year for federal purposes. Eventually a fix was provided but not until early April.
3) There was a 2nd bug with transfer of carryover of K1 suspended data from the prior year for California state purposes. I logged this early on. The only response suggested a complete reinstall (which did not help). I finally gave up and had to resort to manually overriding the forms to enter the data manually.
The whole point of using Turbo Tax is to not have to figure out how to fill out the forms on your own but to have help in doing that. I therefore give his year's software a very low rating. I have used TurboTax for many years but this year I lots many many hours due to bugs in the software. A big disappointment.
What's great about it: auto import of prior year data
What's not so great: technical issues
Written by a customer while visiting turbotax.intuit.com