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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
A Refund for 2013
on April 7, 2014
Posted by: GPMTax13
from Florida
Lot of work listing those deductions.
What's great about it: Findinng the correct deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 7, 2014
Posted by: AlexZion
from Pearland, Texas
I found this software to be well worth the investment. The questions asked helped me to go to the correct document. The questions also taught me what I will need for my 2014 return - a good learning experience for a start-up business owner .
What's great about it: User friendly
What's not so great: unable to chat via email and no phone number to get help
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Expedition
on April 7, 2014
Posted by: Fish506
from Carlisle, PA
I like the way the program leads me step-by-step through the filing process. The easy questions, and complete review of each section, bring to mind everything that needs to be reported. In the end, I have confidence that I have accurately and completely reported my income and expenses.
What's great about it: The program is easy to use, specific questions, every detail covered completely.
What's not so great: Occasionally, there may be issues that the user does not know how to resolve--especially in the review process at end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A Refund for 2013
on April 7, 2014
Posted by: GPMTax13
from Florida
Prepaid taxes and expense deductions contributed to a refund for the past year.
What's great about it: Kept good records of deductions
What's not so great: A lot of work compiling those deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Mostly Wonderful
on April 7, 2014
Posted by: FeelingRelieved
from Miamisburg, OH
Everything was mostly smooth sailing. When I hit a glitch in your system, it took a long time to get assistance. When I finally got Nicole on the line, she was GREAT. Thanks for hiring efficient and friendly help.
What's great about it: Step by step info is easy & non-stressful to follow
What's not so great: glitch in second state transfer of information
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
quick work
on April 7, 2014
Posted by: Astrobuck
from NYC
i was able to do my taxes quickly, however, i was not instructed to remove the disc from the disc drive for printing, and e-filing my returns, suddenly all my forms disappeared from the screen, i had to make a phone call, turn off my computer. thanks to your very helpful technician, i was able to update the software,restore my forms and e-file my taxes...
What's great about it: rapidity of execution
What's not so great: sudden software update
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing! Just Amazing
on April 7, 2014
Posted by: MustangSalley
from Jacksonville, NC
I loved the ease and clarity of the step-by-step directions. I put off using Turbo Tax because I felt unqualified to do my taxes. I have always paid a professional to file my taxes. Little did I know professionals awaited to "help me" along my tax journey within Turbo Tax. I found myself thinking this is easy and comfortable too. I will certainly share my story with my friends.
What's great about it: Step by step clarity and understandable directions
What's not so great: I had to pay for my one free state e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could be better
on April 8, 2014
Posted by: zylaphone519
from Broomfield, Colorado
My residence is Colorado. Nearly all of my income was when I was working outside the US for a company based in Florida. Previously in the same situation I paid much less Colorado State tax so I was very surprised by the large amount with turbo-tax. The non-resident / part-time resident and foreign income explanations were inadequate and confusing. When I get a chance later I will probably go somewhere else to get this fixed.
What's great about it: normally easy to follow
What's not so great: Inadequate treatment of overseas situations.
Written by a customer while visiting turbotax.intuit.com