To use Turbo Tax (TT) is helpful as I could not complete all the requirements without TT help. That is why I used TT for many years. I have not been audited yet. But last year 2013, I had a big problem with the California Franchise Tax Board. In 2010 Tax Return, they demand payment of $17,000.00 state tax altho we are not California residence, but Nevada residence. The FTB was in error. But the damage FTB had done was cruel. They freeze my bank account and safe deposit box.
What's great about it: Unanswered questions were resvoled.
What's not so great: Many questions may be unneccessary to answer.
Your product is horrible. For example, when I initially filed my taxes, I owed money. I sent the checks in. Then there was no way to account for those payments after the fact (only if estimated or with an extension). Then I had a refund due, but because I owed money originally, it wouldn't let me choose a refund. The worst is, even after hitting "Amend a Return," I still don't think it did a proper amendment because there is no document that says "Amended Return." I am terribly afraid that my taxes are an utter mess!