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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
great product!
on April 8, 2014
Posted by: superdupergreat
from cedar hill, tn
I love this product, I will use this from now on!
What's great about it: super easy to use
What's not so great: can be difficult to delete mistakes sometimes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Have used Turbo Tax for over seven years
on April 8, 2014
Posted by: dimples7777
from Rahway, NJ
Turbo Tax asks you many. many questions, but it helps me feel they are very efficient and are doing my taxes correctly.
What's great about it: Somewhat easy to prepare, less expensive than accountant.
What's not so great: None I can think of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Deserve a refund from Turbo Tax
on April 8, 2014
Posted by: Wearisome
from Ohio
We certainly had better experiences in past years and wonder whether we will use Turbo Tax next year. It would be very helpful if we received an apology and some hope for more a reliable product in the future.
What's great about it: Shared answers in 'help' field were good.
What's not so great: Non working updates caused Turbo Tax to not stay loaded. Apple techs gave hours of help resolving issues.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 8, 2014
Posted by: Workinman110021
from Midland,tx
easy to use and quick, nobody has time for taxes...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A Little Apprehensive at first; then comfortable.
on April 8, 2014
Posted by: rad2
from Alexandria, VA
This is the first time I've used TurboTax and I am now comfortable to use it again every year. And next time, I will try E-file as well.
What's great about it: Very comprehensive questions
What's not so great: Concerned I might owe the state; so purchased the protection.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 8, 2014
Posted by: Dididen
from Pittsburgh, PA
After spending many hours trying to resolve my problem, I finally contacted live chat. When I explained my problem, she gave me an incident number and a phone number to call. The man who answered was most helpful and solved my problem. I have used 'Turbo Tax for about 10 years and have never had a problem and will continue to use it ,however if I do have another problem, I will contact live chat sooner.
What's great about it: Solved my problem and I was able to E-file my taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Program
on April 8, 2014
Posted by: Spartan13
from Lansing, MI
Good program. Simple to follow. Walks you through the difficult world of taxes.
What's great about it: Taxes for dummies (like me). Simple. Detailed. Walks you through the complex tax process.
What's not so great: Not sure if I left a lot on the table. Not intuitive to deduct reasoning and find more deductions like a human.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Incredible!
on April 8, 2014
Posted by: DLaugh
from Kansas
I will be sharing your product with as many people as I can. I have always done my own taxes (paper and pencil) and didn't realize how much easier it is with TurboTax. Feel dumb for not doing it earlier. Ugh. Thanks so much. I bought the Business edition and the Home & Business edition. So perfect.
What's great about it: Ease of use. Clear instructions. Hints and advice. Confidence.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com