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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
I keep coming back!
on April 9, 2014
Posted by: James13258
from Phoenix, AZ.
As a small business owner taxes can be a hassle. I used to employ accountants but they cost me more time and money than I would ever have to spend using Turbo Tax.
What's great about it: Quick, easy and professional
What's not so great: Price...up every year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but...
on April 9, 2014
Posted by: irunalot
from West Bloomfield, MI
I've used TurboTax for probably 15 or more years. The software is reasonably intuitive and prompts you at the proper moment. What's missing, in my opinion, is a better method of prompting you for documentation when you have kids in college. Overall, not a bad program and I would recommend. You really need to do your homework before you begin your taxes if you have kids in college.
What's great about it: Fairly intutive. Prompts are rather straight and to the point.
What's not so great: If you have kids in college, watch out.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Product - As It Has Been for Years
on April 9, 2014
Posted by: ChopperNelson
from Stansbury Park, Utah (by Salt Lake City)
I zipped through my return in one evening, went to bed to sleep on it, then revisited the return the next day to clean up some of the errors that I made. It was easy to go back and make corrections and when I had a question the help surprisingly enough actually helped. A great product of course I've been using it for the last 10 years so I am kind of prejudiced. Keep up the great work.
What's great about it: Easy to Understand, clear and concise, covers all the bases
What's not so great: Sometimes assumes the client knows more than they do
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy!
on April 9, 2014
Posted by: LionPeace
from Colorado Springs, CO
My taxed didn't take me more than an hour to do! Yay!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
always great
on April 9, 2014
Posted by: A1taxprep
from Maryland
I've been using turbo tax for the past 12 years & I'm never disappointed.
What's great about it: Easy & accurate
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 9, 2014
Posted by: SShen
from Arden, DE
TurboTax would not Validate or Transmit when I tried to e-File, and kept saying I needed to download the updates, which I did about 20 times. It finally hit me that maybe I needed to quit and restart TurboTax for those updates to take effect. Once I did that, it worked. Please let people know they need to do that. Instead, the message says that it you have trouble e-filing, you can mail your returns. Of course at that point I had already paid to e-file, and I didn't want to mail them. I nearly gave up since there was no indication that a restart was required.
What's great about it: I love TurboTax generally, and will probably always use it.
What's not so great: I had an endlessly frustrating experience when I got to the point of e-filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointing software performance
on April 9, 2014
Posted by: craigjones58
from Cave Creek, AZ
Even your Tax Expert could not explain in inconsistencies and inaccuracies in this years return. He viewed my efforts on line and was a puzzled as I was and assured me that he would take the specific issues to his supervisor. Not sure if I will try Turbo Tax next year
What's great about it: Asks the right questions to insure an accurate return
What's not so great: Have used TurboTax since 2010. Yrs 1,2,&3 was fine but 2013 version was confusing and inaccurate. Spent 4+ hrs on phone
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use, but need to check
on April 9, 2014
Posted by: Bards
from Round Hill, VA
On 2012 return after entering Medicare part B premiums where requested it also entered the amount under self employed medical insurance thus claming amount twice. On 2013 return after entering amount of interest on government obligations (on some securities) it assumed it was US government exempt interest income on the state tax return. In both cases I had to delete the erroneous trickle down entries.
What's great about it: Ease of use, thoroughness, links
What's not so great: Twice it trickled down a few entries incorrectly and assumed you would correct.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com