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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
THANK YOU!
on March 23, 2014
Posted by: SteffT
This is a great product. It helped and gave me a bit more security. I have struggled to trust some of the people who have done my taxes and this year with TurboTax's help found a big mistake that many had made! It was great and easy to follow, thanks so much!
What's great about it: easy, clear directions
What's not so great: not much... sometimes a little confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
still state filing issues
on March 23, 2014
Posted by: clayton123
everything goes well until I try to electronic file my state return. I keep getting the same message>
"not eligible for electronic filing"
"not eligible for electronic filing"
"returns that claim employee business expenses on form 80-108 & not individual federal form 2106 or 2106EZ are not eligible for electronic transfer.
Note: I have no business expenses, since I do not have a business.
My return process should have been very simple ,since I just 1-W2 & some college expenses.
What's great about it: fed return data worked well
What's not so great: had to paper file State return again this year due to error message
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User since 1993
on March 23, 2014
Posted by: mlandries
Good, Accurate, Easy to download transaction detail.
Just one real complaint and this is usability... the size of each screen is different depending on the amount of information asked, so the NEXT or BACK buttons are at different locations at the bottom of the screen. Should put in the same place at the top of the screen so it is quick and easy to review and navigate past unused items. Also, often on review, I am required to reanswer questions that have already been asked and answered... e.g. home office use
Just one real complaint and this is usability... the size of each screen is different depending on the amount of information asked, so the NEXT or BACK buttons are at different locations at the bottom of the screen. Should put in the same place at the top of the screen so it is quick and easy to review and navigate past unused items. Also, often on review, I am required to reanswer questions that have already been asked and answered... e.g. home office use
What's great about it: Quick, easy entry for personal and Sched C business
What's not so great: Cannot do simple Trust or Estate (family decedents) returns
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2 hrs
on March 23, 2014
Posted by: Zoomray
Easy to use and gives peace of mind that all topics were covered.
What's great about it: walks you through
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
3rd year review
on March 23, 2014
Posted by: rbaker10
This is the third year in a row the package has charged me full price for the "FREE" state refund. I will not be renewing my subscription!!
What's not so great: Charged again for the "FREE" state e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Walking through tough situations
on March 23, 2014
Posted by: FaerieRose
Thanks for the guidance! Knowing that I could walk through the interview process helps.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
My Experience
on March 23, 2014
Posted by: Dreambuilder
I've been using TurboTax for more than 10 years. But this time it took me many hours to resolve installation problems for 2013 version! - Bad systems test and quality control before GA!
Fewer or missing help details on various questions when dealing with college grants, scholarships, summer internship, term-time jobs, work study, and what information a college student should keep for tax purpose.
What's great about it: Still a trusted and convenient tool for tax return.
What's not so great: Quality and user-friendliness seem decreasing year over year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT FORMAT
on March 23, 2014
Posted by: CHUCKLIN
USED FOR SEVERAL YEARS NOW AND HAVE NEVER HAD ANY KIND OF PROBLEMS. HELPS KEEP PAPER WORK STRAIGHT FOR NEXT YEAR SO IT'S A BREEZE WHEN FILLING OUT.
What's great about it: ASKED EVCERY QUEATION NEEDED
What's not so great: DON'T KNOW OF ANY.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com