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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,029 reviews
5 Stars
8,669
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Made my life easy
on April 11, 2014
Posted by: Ramasai
from Jacksonville, FL
I have been using Turbotax since many years, it is excellent software. It is very user friendly and made my life easy to solve the very confusing tax rules
What's great about it: Education credit
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wish list
on April 11, 2014
Posted by: Kjburke
from NJ
Easy to use, one item on my wish list, ability to upload w2g's, or at leaf have autofill option for address, city, state, zip and tax id#.
What's great about it: easy to use
What's not so great: need autofills
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Not so Tough
on April 11, 2014
Posted by: LuciMB
from Minnesota
We have always had help with taxes in the past, but for multiple reasons decided to do our own this year. We were pretty organized, so the process was easier than I thought it would be. The questions if needed, on-line support and flags were great. The form is really easy to navigate - we were ready to file and had a glitch with our Federal return (put Jr. instead of JR) - I went back to the beginning and fixed that in our profile area - and bam, back to filing. Really user friendly - I also like the security of a small 'audit' fee for help/guidance if that happens. Makes me feel more comfortable. Thanks!
What's great about it: Easy to use - help if I needed it, easy to understand questions, easy to navigate - loved the flags for review
What's not so great: Some accounting language still hard to understand - but as helpful as possible (questions/support filled in any blanks)
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to Use
on April 11, 2014
Posted by: fish1947
from Atlanta, GA
E-file kept asking for updates, I did six in a row and all were the same 18a release. I finally had to quit Turbo Tax restart to get e-file to work. Never had this problem in the past. Help was useless on this, I had to figure it out myself.
What's great about it: Simple and intuitive
What's not so great: E-file was difficult for 2013
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on April 11, 2014
Posted by: CEOlsen
This customer did not provide a text review.
What's great about it: easy to understand. covered all the bases. have used Turbo tax for over 10 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo user
on April 11, 2014
Posted by: CSimon
from California
Wish there was a way to get answers to particular senarios without having to go to a tax expert.
What's great about it: step by step questions and explanations
What's not so great: Terminology not always understandable,
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not bad but still needs improvement
on April 11, 2014
Posted by: lowcountrysteve
from SC
poor instructions for entering land sale...a couple of folks said to enter as a home sale. Wrong..., business section not well developed. Better than trying to go it alone however. Just need a better help function with more competent answers than what turbo tax provides.
What's great about it: ease of entry, ability to go directly to forms
What's not so great: conflicting and possibly incorrect help from community
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not a good experience
on April 11, 2014
Posted by: 2thhalr
from Welch, MN
Updates are too deep in the program, Print for your records should be after all corrections completed, not after E-filing. Surely there must be better programs than TurboTax
What's great about it: cheaper than professional tax preparer
What's not so great: Hard to understand, corrections next to impossible, frustrating, slow
Written by a customer while visiting turbotax.intuit.com