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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
3
Problems finding help
on April 11, 2014
Posted by: Luisf
from Miami fl.
I had several issues with my return regarding download of updates and transmittal. I did not know who to talk to or even contact....your site is not human friendly.....it only lists a community of ideas but not allowing someone to ask one to one.
I finally hired a technician and they were able to remove something that came with the application which apparently was creating some sort of proxy server mistake???
What's great about it: very good
What's not so great: finding a human assistance process
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Mr
on April 11, 2014
Posted by: topretired
from Pine Bluff, AR
Been using it for my Clerical (Baptist Minister) returns and it has been very useful. Answers questions I couldn't get from local (national) tax preparers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
the good and the bad
on April 11, 2014
Posted by: kings213
from NH
Fed' questions sometimes referred to me when data pertained to my wife, especially in HSA section. That section in general was not that clear. The NH state part did not ask enough questions to be able to properly fill out the forms. I basically had to do it by hand. I have a proprietorship and your software would not let me put in for my own compensation and actually figured out a tax I owed when I really owed nothing. This is the second year in a row I found your state material to be basically useless. Requiring a nickname to do this review is annoying!
What's great about it: federal was OK but sometimes awkward
What's not so great: State of NH was useless
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I'm done early this year
on April 11, 2014
Posted by: 17803
from Sun Cite WEst, AZ
Every year before 2013 TurboTax smoothly transitioned from the federal return to the state return. This year, when you completed the review of the federal return it asked you to efile both the federal and state return, not even asking about completing or even downloading the state return. This appears to be a serious oversight and could get taxpayers in trouble with their state if they filed electronically and hadn't even downloaded the state return. This needs to be fixed ASAP.
What's great about it: Precise, consistent and very detailed
What's not so great: No transition from federal to state return this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Tax Tribulations
on April 11, 2014
Posted by: HoofFairy
from Newport, NC
My Tax return would have been erroneous if I had not called in and talked to one of your customer representatives. He was professional, knowledgeable, courteous, and extremely helpful. Thankyou for providing that service!
You do not however get props for the aggravation I had to go through to find out how to get some one on the phone. That was a giant pain in the butt you all need to simplify. Fortunately Im not an idiot and finally figured it out.
Your customer Service rep gets a gold star for his assistance as there were errors on the forms because it did not save info for some reason or the other. and he politely walked me through every thing. Hopefully his patience and tutoring will assist me when doing my taxes with you again next year.
What's great about it: I finally go to talk to a person to get questions resolved.
What's not so great: the Site can be difficult to navigate when comparing a previous years return with current ones
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
some struggles
on April 11, 2014
Posted by: Sandym1234
from Veedersbur, IN
I converted to the business version after I had started my personal documents. I don't know if that was the problem or what, but it wasn't until I started again from the beginning that I actually felt I was getting the correct set of guiding questions. Had I given up after going through the process the first time, I would have owed Federal. But after a night's sleep and convinced that I could do better, I actually ended up with a nice little refund. But overall I was disappointed that I struggled so much the first time through. I think switching versions in mid-stream was the problem. I have been a Turbo Tax client for many years and have always been impressed with how easy and comprehensive the program is to use. Admittedly since this was the first year as a "consultant" this was a difficult year to complete. I am retired, only working part-time from home and needing to file in two states, so my situation is a little more unique than the standard filer. I also could not bring up last year's forms as I used a new computer this year--no matter how much I followed the directions---It was not the easiest process this year.--and for some reason, I felt last year had an easier way of finding answers to questions. I have been spoiled with how easy and simple it has been in previous years. However, I have been able to convince my brother to start using Turbo Tax--and that should speak to my overall satisfaction.
What's great about it: I liked having guide for business finances
What's not so great: I had a couple of problems that I had significant trouble finding the answers
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 11, 2014
Posted by: LenoreO
from Naperville, lL
Good explanations of tax terminology
What's great about it: you could change between Step by Step and Forms
What's not so great: nothing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
What a Relief!
on April 11, 2014
Posted by: adaobi
from Florida
I have been using TurboTax for many years. My taxes have always been correct.
What's great about it: explanations of items are clear and easy to read.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com