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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
rough year
on April 11, 2014
Posted by: gmfrench
from Des Moines, Iowa
we have used TT for MANY years. This year it would error asking for an update while trying to submit electronic file. All updates were installed - I was stuck in a circle. Being a computer dude, I uninstalled software and reinstalled - updated and then it worked.
Additionally, going to website found when Google "TurboTax" -https://myturbotax.intuit.com/ - would not log in. Many attempts with no success.....very disappointed!!! Finally got in by using my promo CD and click reinstall, then log in at that screen.
Additionally, going to website found when Google "TurboTax" -https://myturbotax.intuit.com/ - would not log in. Many attempts with no success.....very disappointed!!! Finally got in by using my promo CD and click reinstall, then log in at that screen.
What's great about it: continues to be a great product
What's not so great: difficulty submitting return
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great job
on April 11, 2014
Posted by: cc333
from Cleveland, ohio
turbo tax is easy to use, very informative and makes filling taxes much faster.
What's great about it: easy, informative
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Go with the times
on April 11, 2014
Posted by: Verlin
from Nashville, TN
Thank you. Good work anyway despite the cons. Much better than earlier use and am thankful for the knowledge I gain each year in using the product.
What's great about it: Regular updates done by TT; Fed gov too slow on forms; financial service co. not ready with statements by Jan 31
What's not so great: TurboTax did not allow for pre-pay of estimated tax from refund for person changing career
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of Use
on April 11, 2014
Posted by: IrishEnglish
from California
Simple and Easy to Use
What's great about it: The Turbo Tax method of walking the preparer through every step makes it unlikely that anything will be left out of a
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great unless I have questions
on April 11, 2014
Posted by: KatrinaOfWest
from Denver, CO
The generic question format is not always helpful. My taxes are tricky, and my questions are business related healthcare type questions. It's tough to even figure out how to get the question answered on your website in the format you provide. Customer Service? haha That means I get a generic website.
What's great about it: Super easy to use
What's not so great: Not so easy if I have questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 11, 2014
Posted by: hostcity
from Catoosa, OK
I have used TurboTax for a lot of years. This is because it is easy to understand and even I can do it.
I will use TurboTax again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax!
on April 11, 2014
Posted by: cmoorehead
from Phoenix AZ
Thank you Turbo Tax for being there for people like me! I don't mind doing my own taxes and you guys make it so much easier!!
What's great about it: So easy to work with!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Could be better
on April 11, 2014
Posted by: ThomasSprafka
from Bloomington, MN
Generally it's good soft wear and have used it for years. But with worsening sight it is very difficult to see the color combinations used, e.g. white on blue, red on black, grey text on white background, non-saturated colors etc. I used the program to enlarge the text but that did not enlarge it enough. Would be good if the softwear filled the entire screen. All text needs higher contrast. With an aging population, I don't think I am the only one with this problem. It would probably be a good idea to consult with sight experts on changes for the sight impaired.
What's great about it: Transferring info.
What's not so great: Softwear not sight impaired friendly.
Written by a customer while visiting turbotax.intuit.com