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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
4
2013 Turbo Tax experience
on April 11, 2014
Posted by: EddyDan
from Santa Rosa, CA
The explanations could be more normal people friendly. It would go a long way to have non-programmer people try to fill out a return using the software and then take their inputs to clear up areas that are confusing.
Too often software producers user programmers to test programs and software and what's clear to them is not clear to the general public. We are not programmers or accountants and much of your explanations could be worded better for the general public.
What's great about it: It's easier than trying to figure all this government mumbo jumbo on your own.
What's not so great: You still have a ways to go to make things clear to the non-accountant public. Some instructions are not intuitive
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loved doing my return.
on April 11, 2014
Posted by: LeslieT
from Atlanta, GA
Turbo Tax has once again proven how easy it is to do your own taxes. They walk through each section and you answer simple questions. Things are reviewed several times. Easy!
What's great about it: So easy! Just answer the questions.
What's not so great: Didn't ask to save file before return was filed like it did last year. A little disappointed at that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on April 11, 2014
Posted by: Gumersindo
from Longwood, Florida
ask the right questions good guidance
What's great about it: very easy to use
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great again - another year!
on April 11, 2014
Posted by: Marcie624
from Homestead FL
This is the 12th year using Turbo Tax and I still love it! I have my own business and have upgraded to that version and it takes me through all the items that are needed. Thank you so much!
What's great about it: So easy to go through the prompts!
What's not so great: Can't think of any cons!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy!
on April 11, 2014
Posted by: cakeandcatlady
from Tampa, FL
I use Turbo Tax year after year and I feel confident when I file. If there's something I don't understand, there's an explanation that is clear.
What's great about it: Step by step, understandable explainations
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed with Turbo Tax this year
on April 11, 2014
Posted by: Planted
from Catonsville, MD
I needed to go back a few times, even after paying for the STATE tax forms. So far I have not yet filed (as far as I know) because I needed to go back once more and it took me back to a section, not to the page prior. I didn't want to pay twice so I skipped ahead to this review. No idea if I have filed. Also, I start hyperventilating when I don't get to change the 1040 to delete bank account information before getting to the review section. If there is a refund, the numbers should still be reviewed before a person gets that far in the process and, if taxes are DUE, that section should blank out altogether. I don't know what has happened. Hopefully I didn't pay for some expedited service. You were not clear when loading all those payment options on.
What's great about it: Helps me to look for all the necessary information
What's not so great: Hard to maneuver this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Why I like Turbo Tax
on April 11, 2014
Posted by: jennififty08
from Augusta, GA
I use Turbo Tax every year because I feel confident i have filed my taxes correctly. The questions and the guidance it offers helps me get through a complicated task quickly.
What's great about it: I feel turbo tax guides me correctly through the tax filing process.
What's not so great: I would sometimes like to ask a live person about topics I feel unsure about.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest Year Yet!
on April 11, 2014
Posted by: Rugher
from Arbuckle, CA
Been using for many years, and seemed like this year was a breeze. They have really worked out some of the kinks from previous years I think.
What's great about it: Had NO problems this year, program was really simplified from years past!
What's not so great: No Cons
Written by a customer while visiting turbotax.intuit.com