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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,030 reviews
5 Stars
8,670
4 Stars
3,104
3 Stars
723
2 Stars
317
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
2
Not So Good This Year
on April 11, 2014
Posted by: GregArnold
from Pendleton, OR
I filed in five states this year. I had to manually enter information that should have been copied over. I was even asked to make calculations on data that should have been calculated by TurboTax. I was asked to enter final numbers for data that was estimated. I don't recall entering estimates. I was not able to change the data, as it was copied over from the federal form to the state forms. I was asked to "unmark as estimate" by using a drop down edit menu. That option was not available - it didn't work. I did a work around by chosing "override". I'm not confident in the final numbers or the overall results.
What's great about it: Copied much of the federal to the five states
What's not so great: Did not copy everything from federal to the five states
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too complicated by far
on April 11, 2014
Posted by: jfarrar
It is much harder to navigate around the product then it has been in past years if you don't want to folllow TT's path.
What's great about it: fewer manual calculations
What's not so great: navigation between subjects much harder
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
clear and easy
on April 11, 2014
Posted by: gbenn
from Anderson, South Carolina
I like the easy to follow guide and questions on each new page. The questions are concise but carefully worded to elicit correct answers. I review my return forms, then go back and change some answers to make sure I didn't miss something or misinterpret a question. That single bit of flexibility has saved me from making mistakes on filed returns.
What's great about it: I like the menus and the concise but accurate questions.
What's not so great: I miss the "contained" Help button that didn't require internet access where I could study topics.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Is the devil really in the details?
on April 11, 2014
Posted by: norxmaldn
from Sherwood Forest area of Los Angeles, California.
There are two types of persons who will use the program. The first is a very physical person who accepts what is seen and is happy to just fill in the blanks and hope for the best. The other type of person is the mental person who is very interested in detail and knows better than to just fly through on instinct and trust of an unknown program. Some years ago TurboTax was oriented toward the mental person and the amount of detail came first rather than being trimmed away as it now is. If you want to be sure of the details that you are filling in going to the right blanks one must now go back into the forms manually and try to follow the program which only the IRS can easily do. It would be helpful if both types of program could be made available with the detail at varying degrees which could be chosen to make the user more comfortable without having to manually go back into the forms and try to pick up the pieces and fill in the blanks the program has assumed are not needed any longer.
Don J.
Don J.
What's great about it: The program is well constructed and achieves the goal of aid in filing income tax as advertised.
What's not so great: The program has lost all detail in many places.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Got my $
on April 11, 2014
Posted by: fablisa
from Mission, Texas
Liked the guidance every step of the way. Liked having optional resources to read, if needed.
What's great about it: Self-paced
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good as usual
on April 11, 2014
Posted by: JEO5
from PA
Could not live without it...
What's great about it: Step by step with easy access to help
What's not so great: No easy way to identify the changes and why always a refund and now owe
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
You Guys!
on April 11, 2014
Posted by: Seasonalpeople
from Olathe, KS
We are grateful to have the many nightmarish years in smoke filled offices, with dubious characters behind us. What a gift to be able to take care of our taxes in the comfort of our home.
What's great about it: You guys help my brain relax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very reliable tool that I always use
on April 11, 2014
Posted by: Mongo1975
from Virginia
I have used turbo tax for the last seven years and i have yet to come upon a tax situation that I couldnt resolve using intuit or IRS website.
What's not so great: Sometimes fails to prompt when you are working sections individually.
Written by a customer while visiting turbotax.intuit.com