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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 13,019 reviews
5 Stars
8,663
4 Stars
3,101
3 Stars
723
2 Stars
316
1 Star
216
Customer Reviews for TurboTax Home & Business Federal & State Returns + Federal E-File 2013 - Mac/Windows
Customer Rating
5
Turbo Tax gives me control!
on April 11, 2014
Posted by: HardingW
from Gilbert, AZ
This is the second year using Turbo Tax after using a CPA for many years. The CPA had us fill out a bunch of forms and then entered the details into a commercial Turbo Tax. I always thought that this would get the maximum refund and ensure accuracy, but we found errors in the last couple of years we used a CPA. The advantage of Turbo Tax is that I now know and understand every facet of the return and no detail of the tax filing is left out. This has led to significantly more deductions and added piece of mind about the accuracy of my taxes.
What's great about it: It provides clear information on every detail
What's not so great: It takes a whole day to prepare the return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hit a wall at the end
on April 12, 2014
Posted by: Mrsohara
from Saint Paul, MN
Because we couldn't delete the unnecessary state, we were unable to e-file. "Validation failed: There is an update available for your program. Before you can e-file, you’ll need to get this update." Went to update and everything updated fine, but the issue remained. Finally had to print 60 pages and mail our return - not even the federal could be e-filed! I see that other mac users encountered the problem. Rebooting didn't alleviate it.
What's great about it: Typically smooth walk-through of all forms
What's not so great: TT added a state we don't need and we couldn't delete it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not too difficult, but could use some help
on April 12, 2014
Posted by: Stormphyre
from Ca
For the most part, this was a pretty good program. However there were a few area's that had me stressing a bit due to a lack of a "detailed explanation" Most areas were pretty straight forward and had good advice. But there were some under the Business section that just left me with even more questions. For example in the business expense & entertainment, It doesn't explain if you are to add all the meals up in one lump some #i.e. lunches, when there are LOTS!# or list them separately. Some basic things like that, I guess the author of the program overlooked the fact that the average person may not know the very "basic" answers. Because it seems that is where it had its faults. The confusing areas were very understandable and detailed, it was the simple things that someone who perhaps does taxes all the time would take for granted, yet a novice would be cringing trying to decide how exactly to do it.
What's great about it: Was very user friendly
What's not so great: Some areas didn't give detailed enough answers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Muy Excellente
on April 12, 2014
Posted by: jlnunes5
from Clovis, CA
Excellent step-by-step instructions, which took the fear out of doing my taxes
What's great about it: Detailed, yet simple tax explanations
What's not so great: Navigation, if you have to return to a previous section, you must navigate and re-answer preceding questions
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Tax Software!
on April 12, 2014
Posted by: GIJOE1975
from Austin, TX
I was dreading doing my long-form taxes as I do every year. But this year I was able to breeze through them with very little effort. I've been using for over a decade now and I can definitely seem vastly improved the product is. I had absolutely NO issues getting my taxes done and I've never been audited in the entire time I've used Turbo-Tax. Total Awesome!
What's great about it: Easy to Navigate & Fast
What's not so great: None I Can Think Of
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Got It Done
on April 12, 2014
Posted by: laugher
from North Little Rock, AR
Had very helpful suggestions on tough questions on what is routine versus what is uncommon.
What's great about it: Asked all the questions to get the return done correctly.
What's not so great: It takes a while if you go through every block
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 12, 2014
Posted by: Ddafney
from Williamsburg, VA
I've tried another tax preparation program one year and then returned to Turbo Tax.
What's great about it: The step by step process is wonderful. It also allows me to work on the taxes for a while, save, then work again later
What's not so great: need more explanations when corrections are required
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thanks for your help
on April 12, 2014
Posted by: zMaxx
from Los Angeles, CA
Been TurboTaxer for 5+ years. Tried others before but now devoted fan. For someone who has used Turbotax in the past, the interview kind of gets old, but it has gotten harder to just pass sections that you know do not apply to you. Wish there was a section at the begining that tells you all the changes to tax laws for the year, and wish sections were better divided so you can get to it if you happen to pass a section because you needed to get more documents. I like to assemble my materials, get through the whole inteview, skip sections that I don't have documents for, like if I had gone to a tax agency, then go back to correct those items when I find the correct documents. Would be great if I could bookmark those sections. Otherwise, Turbotax makes Tax time a lot less stressful, at the same time a learning experience.
What's great about it: Helps you to learn the tax laws and does all the calculations
What's not so great: hard to skip section to go back later.
Written by a customer while visiting turbotax.intuit.com